GABRIEL ESCALONA
Katy,TX
Overview
8
8
years of professional experience
Work History
Manager on Duty/Closing Manager
VillaSport Athletic Club And Spa
Katy, TX
05.2024 - Current
- Interacted with customers regularly to ensure their needs were met.
- Provided guidance and support to team members when needed.
- Resolved customer complaints in a professional manner.
Sales Representative
ADT Security Services
Houston, Texas
03.2023 - 09.2023
- Communicated product features, advantages, and benefits to customers
- Worked with management teams to develop annual sales plans, goals, and targets
- Adapted to and remained flexible in changing, fast-paced work environment
- Generated new leads through cold calling, networking and referrals.
Sales
Primerica Insurance
Katy, Texas
10.2022 - 02.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Server
Black Walnut Cafe
Katy, Texas
01.2022 - 02.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Chamos Bar And Grill
Katy, Texas
08.2021 - 08.2022
- Bussed and reset tables to keep dining room and work areas clean
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Receptionist
Clinica Hispana
Katy, Texas
12.2021 - 05.2022
- Maintained confidentiality of information regarding clients and company
- Answered phone promptly and directed incoming calls to correct offices
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly.
Personal Soccer Trainer
Private Client
Katy, Texas
10.2020 - 10.2021
- Conducted one-on-one and small group sessions to improve technical skills and tactical awareness.
- Resolved conflicts between teammates in a respectful manner while upholding disciplinary policies.
- Instructed players on proper techniques for dribbling, passing, shooting and defending.
- Ensured safety protocols were followed during all practices and competitions.
Customer Service
Dominos's Pizza
Katy, Texas
06.2018 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Electrical Helper
Family Business
Venezuela, Lara
03.2017 - 09.2017
- Installed lighting fixtures such as fluorescent bulbs or LED lights.
- Gathered required tools and equipment for each task to increase efficiency.
- Kept work areas clean, neat and free of hazards.
- Assisted electricians in installing, maintaining, and repairing electrical systems and components.
- Assisted electricians in testing existing electrical systems for compliance.
Education
High School Diploma -
Cinco Ranch High School
TX01.2020
Skills
- Analytical problem solver
- Communication skills
- Solution selling
- Bilingual
Languages
Spanish, Native
English, Fluent
Timeline
Manager on Duty/Closing Manager
VillaSport Athletic Club And Spa
05.2024 - Current
Sales Representative
ADT Security Services
03.2023 - 09.2023
Sales
Primerica Insurance
10.2022 - 02.2023
Server
Black Walnut Cafe
01.2022 - 02.2023
Receptionist
Clinica Hispana
12.2021 - 05.2022
Server
Chamos Bar And Grill
08.2021 - 08.2022
Personal Soccer Trainer
Private Client
10.2020 - 10.2021
Customer Service
Dominos's Pizza
06.2018 - 06.2019
Electrical Helper
Family Business
03.2017 - 09.2017
High School Diploma -
Cinco Ranch High School