Gabriel Felipe
Allston,MA
Summary
I am a dedicated college student passionate about learning and committed to academic excellence. I have successfully upheld a 3.9 GPA in school, was awarded to be in the school's President's list for the past 2 years, and am a part of the honors society. My past years of work experience have provided me with excellent customer service skills, proficient in time management, collaboration, and problem-solving. I am eager to contribute my skills and enthusiasm to new challenges and to become the best version of myself.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
Marlborough, MA
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Built relationships with customers by being outgoing and friendly.
Server/Busser/Food Runner
Sonoma Fine Dining Restaurant
Worcester, Massachusetts
11.2023 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Upsold food items and beverages during the customer's dining expirience.
Bank Teller
Citizens Bank
Framingham, MA
12.2022 - 01.2024
- Cashed customer checks, verified identification, and checked account balances in accordance with bank policy.
- Explained bank services, financial products, and applicable fees to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over the telephone.
- Welcomed customers and offered pleasant service during the entire transaction.
Server
La Gazza Brazilian Steakhouse
Framingham, MA
08.2020 - 10.2021
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
Finance - Financial Planning
Framingham State University
Framingham, MA06-2027
MA - Legal and Protective
Keefe Technical High School
Framingham11.2022
NECC - (National Emergency Communications Certification) (911) Federal Emergency Management Agency (CERT) Cardiopulmonary Resuscitation (CPR) Certified Occupational Safety Health Administration (OSHA) Certified Drivers License (MA-DL -
Skills
- Problem-Solving
- Excellent Customer Service skills due to past experience
- Money Handling and Management
- Honest and Ethical
- First Aid Certified
- Attentive and Observant
- Reliable and Responsible
- Adaptable and Flexible
- Active Listening skills
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Additional Information
- Honor Roll Student for Junior and Senior year of High School.
- Awarded to be in Framingham State's Dean and President's list for the last 2 years.
- Part of the Academic Honors Society
Timeline
Server
Longhorn Steakhouse
05.2024 - Current
Server/Busser/Food Runner
Sonoma Fine Dining Restaurant
11.2023 - 05.2024
Bank Teller
Citizens Bank
12.2022 - 01.2024
Server
La Gazza Brazilian Steakhouse
08.2020 - 10.2021
Finance - Financial Planning
Framingham State University
MA - Legal and Protective
Keefe Technical High School
NECC - (National Emergency Communications Certification) (911) Federal Emergency Management Agency (CERT) Cardiopulmonary Resuscitation (CPR) Certified Occupational Safety Health Administration (OSHA) Certified Drivers License (MA-DL -
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