Gabriel Flores
Elgin,Illinois
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Circle K, adept in critical thinking and data entry. Excelling in high-stress situations, I effectively resolved conflicts, boosting customer satisfaction. My active listening skills ensured personalized service, contributing to a significant increase in repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle K
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Elgin Highschool
Elgin, Il05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Circle K
07.2023 - Current
High School Diploma -
Elgin Highschool
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