Gabriel Garcia
First mark Services
Lincoln,NE
5
years of professional experience
Professional in customer service with extensive experience in managing high-volume calls and providing exceptional support. Known for collaborative approach and delivering consistent results in dynamic environments.
Work History
First mark Call Center Advisor I
1 Year 4 Months- Utilized internal software systems to retrieve, analyze, and communicate loan account information with accuracy and efficiency.
- Diagnosed and resolved technical issues impacting daily operations, demonstrating troubleshooting and problem-solving skills.
- Maintained top 15 team performance rankings through consistent accuracy, productivity, and customer evaluations.
- Managed sensitive financial data while maintaining policy and attention to detail.
- Worked together with a team to make sure customers are getting accurate and up to date information that will further assist them with handling their private loans
Customer Service Associate
1 Year 6 Months- Worked primarily as a cashier that assisted customers with checking out their items, helping with any questions they had, and more customer service tasks
- Occasionally assisting with floor associate responsibilities such as taking passport photos, helping customers print photos, stocking shelves and rearranging the store, and dealing with FedEx package drop-offs and pick-ups.
Crew member
10 Months- Engaged in customer service with an assortment of people
- Worked with a team to quickly fulfill orders and maintain stability in the workforce
- Prepped foods/drinks/treats that were ordered
Education
Bachelor of Science - Software Engineering
Skills
Microsoft Office
Communication
Time Management
Computing
Customer Service
Problem solving skills
Issue resolution
Verbal and written communication
Inbound phone calls
Timeline
First mark Call Center Advisor I
First mark Services
04.2025 - CurrentRead More
Customer Service Associate
Walgreens
09.2023 - 03.2025Read More
Crew member
McDonalds
01.2022 - 11.2022Read More
University of Nebraska, Lincoln
Bachelor of Science from Software Engineering
Read More