Hunter Wolf
Arlington
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Call Center Service Advisor
Custom Truck One Source
Fort Worth
06.2025 - Current
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Provided accurate information on equipment rental and sales options to customers.
- Resolved customer issues promptly using company systems and procedures.
- Maintained a positive communication style to foster customer relationships effectively.
- Collaborated with team members to enhance service delivery and efficiency.
- Documented customer interactions in the database for future reference.
- Trained new representatives on call handling techniques and system navigation.
Service Writer
Custom Truck One Source
Fort Worth
01.2024 - 06.2025
- Prepared detailed service orders for technicians to facilitate repairs.
- Coordinated scheduling of service appointments for efficient workflow.
- Communicated service needs with customers to ensure accurate understanding.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Maintained accurate records of services performed and parts used.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Processed warranty claims according to company policies and guidelines.
Administrative Assistant
Custom Truck One Source
Fort Worth
07.2022 - 01.2024
- Coordinated schedules and meetings for executives and team members.
- Managed daily office operations to support team productivity and efficiency.
- Maintained accurate records and files for documentation and compliance.
- Communicated with vendors and clients to ensure timely service delivery.
- Organized office supplies and inventory to streamline procurement processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Manager
Alley Cats Entertainment
Hurst
02.2020 - 09.2021
- Trained employees for additional roles, ensuring continuous coverage and operational efficiency.
- Assigned tasks based on associates' skill levels to optimize team performance and achieve goals.
- Coached staff on performance strategies, leading to improved customer relations and satisfaction.
- Worked closely with front-end staff to assist customers.
- Facilitated customer support by engaging with front-end team.
Education
High School Diploma -
High School Diploma -
Haltom High School
Haltom City, TXSkills
- Call handling
- Microsoft Office Suite
- Issue resolution
- Conflict resolution
- Attention to detail
- Team collaboration
- Microsoft Office Suite
Timeline
Call Center Service Advisor
Custom Truck One Source
06.2025 - Current
Service Writer
Custom Truck One Source
01.2024 - 06.2025
Administrative Assistant
Custom Truck One Source
07.2022 - 01.2024
Manager
Alley Cats Entertainment
02.2020 - 09.2021
High School Diploma -
High School Diploma -
Haltom High School