Summary
Overview
Work History
Education
Skills
Full-Ride Scholarship
Timeline
Generic

Dominique Latham

Seattle

Summary

Offering excellent interpersonal abilities and strong desire to learn, grow, and hopefully continue to lead in a heathy workforce. Brings natural talent for active listening and quickly adapting to new systems and processes. Outstanding data entry, keyboard abilities and customer solutions.

Overview

2
2
years of professional experience

Work History

Call Center Advisor

Harley Exteriors
09.2024 - 07.2025
  • Assisted in managing customer accounts and updating information accurately.
  • Handled incoming calls, ensuring consistent communication and support for customers.
  • Trained new hires on company policies, procedures, and software systems, ensuring their smooth integration into the team.
  • Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.

Customer Support Supervisor

Amazon
10.2023 - 09.2024
  • Supervised daily operations of customer support team, ensuring efficient service delivery.
  • Trained new staff on company policies and customer service protocols.
  • Resolved escalated customer issues to maintain satisfaction and loyalty.
  • Identified call trends to improve efficiency, reduce problem calls and suggest solutions to upper management.

Head Flag Football Coach

Non-Profit Oakland
01.2023 - 11.2023
  • Fostered a positive team environment through effective communication and leadership.
  • Organized practice schedules, ensuring efficient use of time and resources.
  • Mentored assistant coaches, enhancing their coaching techniques and strategies.
  • Analyzed game footage to provide constructive feedback for player advancement.
  • Provided a safe environment for kids all ages.

Education

Bachelor of Business - Marketing

Lincoln University
Oakland, CA
03-2026

Associate of Arts -

Contra Costa College
San Pablo, CA
05-2022

Skills

  • Call handling
  • Customer relationship management
  • Problem-solving skills
  • Data entry
  • Account management
  • Leadership

Full-Ride Scholarship

Earned a Full-Ride scholarship to Lincoln University for athletics and studies. This scholarship covered every expense from living to textbooks. Only out of pocket expenses were personal expenses. 

Timeline

Call Center Advisor

Harley Exteriors
09.2024 - 07.2025

Customer Support Supervisor

Amazon
10.2023 - 09.2024

Head Flag Football Coach

Non-Profit Oakland
01.2023 - 11.2023

Bachelor of Business - Marketing

Lincoln University

Associate of Arts -

Contra Costa College

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