Ryan Erickson
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Call Center Advisor
Swift Transportation
Phoenix, AZ
01.2023 - Current
- Achieved effective communication by successfully engaging with drivers over the phone.
- Contributed to the swift and cost-effective implementation of driver services
- Provided invoice assistance when requested.
Customer/Grocery Service Manager
Bashas'
Phoenix, AZ
07.2012 - 11.2022
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assisted customers with product selection when needed or requested.
- Organized promotional displays to maximize sales opportunities.
- Ensured compliance with all health, safety, and sanitation regulations.
- Resolved customer complaints in a courteous and professional manner.
- Oversaw various store departments, ensuring excellent customer satisfaction
Grocery Clerk
Bashas'
Phoenix, AZ
03.2011 - 07.2012
- Operated the cash register accurately and efficiently to process cash, check or credit card transactions.
- Organized backroom storage areas neatly so that all items were easy to locate.
- Verified prices of items using price scanners and ensured accuracy of pricing labels throughout store.
- Handled returns and exchanges according to company policy.
- Maintained cleanliness of store by sweeping floors, taking out trash, cleaning restrooms and mopping spills as needed.
- Provided guidance to new employees regarding job duties and responsibilities.
- Assisted customers in finding items, providing information about products and answering questions.
- Stocked shelves with merchandise and organized displays to promote sales.
Education
Some College (No Degree) - General Studies
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZSkills
- Call handling
- Performance Improvement
- Time Management
- Interpersonal Skills
- Problem-solving skills
- Strategic Planning
- Team Leadership
Timeline
Call Center Advisor
Swift Transportation
01.2023 - Current
Customer/Grocery Service Manager
Bashas'
07.2012 - 11.2022
Grocery Clerk
Bashas'
03.2011 - 07.2012
Some College (No Degree) - General Studies
Maricopa Community Colleges - Paradise Valley Community College
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