Gabriel Gutierrez
Huntington Beach,CA
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
6
6
years of professional experience
Work History
Host/Busser
Erica Sorenson
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Community Service Leader III-Lifeguard/Swim Instructor
City of Irvine
06.2021 - 12.2023
- Lifeguard and Swim Instructor
- CPR Certified
- First Aid Certified
- Lifeguard Training-Certified
- Oversees Daily Facility Operations.
Assistant Retail Manager
Lids Retail Store
11.2022 - 09.2023
- Opened and closed the store as required following the procedures crafted by company guidelines
- Assisted in the preparation of store work schedules that provided proper store coverage
- Followed all policies to accurately manage store inventory
- Maintained above average customer satisfaction.
Cadet Captain
Orange County Fire Authority
10.2018 - 05.2022
- Pre-fire planning
- Hydrant maintenance program
- Assisted with crowd and traffic control at Fire Authority functions
- Participated in information programs given to the public
- Assisted station personnel with record keeping, and vehicle and station maintenance
- Door-to-door fire prevention contacts
- Wrote minor standard reports
- Participated as observer in ride-along program.
Education
Business Administration - Bachelor of Business - 1st Year
Irvine Valley College
06.2024
Academic Diploma -
Irvine High School
07.2022
Orange County Fire Authority Academy, Cadet Captain -
Orange County, CA06.2022
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Adaptable to change
Exceptional communication
Seating arrangements
First Aid Training
Personalinformation
Dynamic and versatile professional with a diverse background spanning retail management, public safety, and emergency services. As an Assistant Manager at Lids retail store, I demonstrated strong leadership and organizational skills, effectively managing store operations, leading team members, and enhancing customer satisfaction. My experience as a Lifeguard equipped me with critical thinking and rapid response skills, ensuring public safety and emergency response in aquatic environments. Further, showcasing my commitment to community service and leadership, I served as a Cadet Captain for the Orange County Fire Authority, where I refined my skills in fire safety, emergency management, and team coordination. Known for my ability to excel in high-pressure situations, I bring a unique blend of retail management expertise, emergency response proficiency, and leadership capabilities.
Volunteer Experience
12/2018, 12/2019, Irvine, Volunteer, University of California - Irvine, Contributed to environmental sustainability efforts by actively participating in tree and plant cultivation initiatives.
Timeline
Host/Busser
Erica Sorenson
03.2024 - Current
Assistant Retail Manager
Lids Retail Store
11.2022 - 09.2023
Community Service Leader III-Lifeguard/Swim Instructor
City of Irvine
06.2021 - 12.2023
Cadet Captain
Orange County Fire Authority
10.2018 - 05.2022
Business Administration - Bachelor of Business - 1st Year
Irvine Valley College
Academic Diploma -
Irvine High School
Orange County Fire Authority Academy, Cadet Captain -
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