Gabriel Guzman
Broken Arrow
Summary
Dynamic sales representative with proven success at Daltile Sales Service Center, enhancing client satisfaction and driving account growth. Skilled in customer relations and sales expertise, I excel in upselling and building trust-based relationships, resulting in increased repeat business and a robust customer base. Bilingual and adept at navigating high-pressure situations. Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
12
12
years of professional experience
Work History
SALES REPRESENTATIVE
Daltile Sales Service Center
Tulsa
06.2022 - 06.2025
- Currently serving as sales representative for Tulsa and Oklahoma City, focusing on account growth and customer issue resolution.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
ADMINISTRATIVE MANAGER
Daltile Sales Service Center
Dallas
06.2018 - 06.2020
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
CUSTOMER SERVICE REPRESENTATIVE
Daltile Sales Service Center
Plano
08.2015 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
CUSTOMER SERVICE REPRESENTATIVE
Floor and Decor
01.2013 - 08.2015
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Reduced waste, implementing recycling procedures for packaging materials.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Red Oak High School
Red Oak, TXSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales presentations
- Staff training
- Bilingual
Timeline
SALES REPRESENTATIVE
Daltile Sales Service Center
06.2022 - 06.2025
ADMINISTRATIVE MANAGER
Daltile Sales Service Center
06.2018 - 06.2020
CUSTOMER SERVICE REPRESENTATIVE
Daltile Sales Service Center
08.2015 - 06.2018
CUSTOMER SERVICE REPRESENTATIVE
Floor and Decor
01.2013 - 08.2015
High School Diploma -
Red Oak High School