Summary
Overview
Work History
Education
Skills
For the Mantle
Timeline
Generic

Gabriel Henriques

Boulder,Colorado

Summary

Accomplished Customer Success Manager with six years of experience delivering successful outcomes and retention in the Software as a Service (SaaS) industry. Proven leader with experience directing strategy while maintaining high team performance and morale

Overview

9
9
years of professional experience

Work History

Client Success Team Manager

EverCheck/Propelus
Boulder, Colorado
01.2021 - 05.2024
  • Collaborated with the Director of Customer Success and other departments to implement a cohesive strategy
  • Mentored and coached team members to ensure project success while measuring individual performance, addressing impediments to team progress and success resulting in a smoother flow of work

Client Success Manager

EverCheck/Propelus
Boulder, Colorado
02.2018 - 01.2021
  • Delivered strategic guidance and heard feedback during regular customer touch-points, nurturing a delightful customer experience and 98% retention rate
  • Collaborated across internal teams to implement product improvements
  • Directed contract renewals to retain customers, trained users, and drove price increases, cross-sales, and up-sells to increase revenue per customer

Operations Specialist/Conversion Specialist - Health and Public Services

TSYS
Broomfield, CO
08.2015 - 02.2018
  • Guided an organizational update to a payment integration solution used by medical billing software companies
  • Leveraged partnerships with customers and other departments to facilitate customer retention with via smooth migration from legacy to modern systems

Education

Bachelor of Arts -

Lawrence University
Appleton, WI
06.2013

Skills

  • Certified Customer Success Manager Level 1 - SuccessHacker
  • Customer Communication
  • Customer Retention
  • Customer Success Tech Applications

For the Mantle

  • Private hitting and defensive instructor for youth baseball and softball players
  • Co-Founder - Modworks Coworking, Denver, CO

Timeline

Client Success Team Manager

EverCheck/Propelus
01.2021 - 05.2024

Client Success Manager

EverCheck/Propelus
02.2018 - 01.2021

Operations Specialist/Conversion Specialist - Health and Public Services

TSYS
08.2015 - 02.2018

Bachelor of Arts -

Lawrence University

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Gabriel Henriques