Gabby Chavez Hopkins
Gardner,KS
Summary
Dynamic sales and customer service professional with extensive experience in inbound and outbound calling across multiple organizations. Expert in utilizing CRM platforms and dial systems to drive revenue, manage customer interactions, and exceed performance goals. Recognized as a top performer and honored as the Top Contact Center Agent. Experienced in dispatching, scheduling, and delivering timely, customer-focused solutions. Known for strong leadership, relationship-building skills, and a collaborative approach that consistently supports team and organizational success. Passionate about delivering exceptional service, and driving growth through meaningful connections.
Overview
2
2
years of professional experience
Work History
Customer Service Membership Coordinator
Southwind
Shawnee, Kansas
07.2024 - Current
- Assisted customers with inquiries to ensure positive experiences and satisfaction.
- Handled customer complaints effectively, promoting resolution and retention.
- Maintained accurate member records using database management systems.
- Utilized CRM software to document interactions and track customer feedback.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Engaged customers to understand their needs and recommend suitable products.
- Conducted product demonstrations to highlight features and benefits effectively.
Assistant Coach
Wichita State University
Wichita, Kansas
05.2023 - 05.2024
- Assisted in developing practice plans and training sessions for athletes.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Conducted practice sessions and provided instruction to players on technique, strategy, and performance.
- Established clear benchmarks for performance and monitored individual and team progress.
- Organized team meetings to discuss strategies and goals for performance improvement.
- Managed program budget, checking funds remaining, spending and money raised.
- Coordinated team logistics for travel and competition schedules.
- Provided individual skill training and feedback to student-athletes.
Education
MBA - Sport Management
Wichita State University
Wichita, KS05.2023
Skills
- Call center experience
- Complaint handling
- CRM software
- Customer Service
- Database management
- Relationship building
- Computer proficiency
- Payment processing
- Data entry
- Scheduling
- Team development
- Client relations
- Microsoft Excel
- Sales strategies
- Member service and support
- Staff training
- Call center operations
- Product sales
- Service upselling
Accomplishments
Top contact center agent
Top Sales performer
Top Sales performer
Timeline
Customer Service Membership Coordinator
Southwind
07.2024 - Current
Assistant Coach
Wichita State University
05.2023 - 05.2024
MBA - Sport Management
Wichita State University