Gabriel Joglar
Pappadeaux
Round Rock,TX
13
years of professional experience
Dynamic Senior Manager with proven expertise in customer relations, operations management, and team mentorship. Committed to enhancing productivity by fostering a culture of continuous learning and a drive to increase customer satisfaction.
Work History
Senior Manager
13 Years 5 Months- Ensuring customer satisfaction in all areas of the business at all times by interacting with customers as much as possible.
- Evaluated hiring and promotions requests.
- Mentoring junior managers, promoting leadership skills and a keen eye for detail.
- Utilizing inventory management systems, reducing waste and ensuring product availability.
- Being aware of outside factors that may lead to an increase in business and implementing strategies to ensure successful operations when faced with said factors.
- Provided strong leadership to enhance team productivity and morale.
- Introducing new tools and training procedures to ensure trainees learn with efficiency while promoting a culture of continuous learning for current staff.
IT Customer Service Specialist
1 Year 2 Months- Provided IT support on the front end for users to ensure their experience went smoothly and resolved issues promptly.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Moderated the customer interface continuously to provide support.
Education
High School Diploma
Skills
Operations management
Employee training
Inventory management
Problem resolution
Customer Relations
Team leadership
Budget oversight
Cross-functional team coordination
Timeline
IT Customer Service Specialist
ATTAQ Online
05.2018 - 07.2019Read More
Senior Manager
Pappadeaux
03.2013 - CurrentRead More
Klein Collins Highschool
High School Diploma
Read More