Gabriel Jones
Lewisville,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Learning and Development Trainer
Amazon Sort Center
08.2022 - Current
- Amongst 2500+ associates to become a Learning Ambassador
- Trained and mentored over 200 new hires in warehouse procedures, safety practices, and efficient techniques
- Attended all ambassador meetings, training, and cross training to maintain knowledge
- Ensured safety protocols were observed throughout loading and unloading over 100 pallets each day
- Identifying and coaching underperforming associates.
Assistant Manager
Three Designing Women
03.2019 - 10.2024
- Assist the office managers in performing all job tasks as assigned
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Warehouse Associate
Amazon Sort Center
05.2022 - 08.2022
- Monitored incoming and outgoing pallets, performing quality control
- Inspect over 200 packages each day for damage and discrepancies while making sure shipping times are met
- Worked with loss prevention to identify and investigate lost/stolen items
- Certified in PIT, NOBA, and OSHA PIT required safety training needed to drive PIT.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Service
Three Designing Women
03.2014 - 03.2019
- Maintain customer accounts and record account information
- Upgrade and cancel customer accounts by customer request
- Handled customer complaints and provided alternatives or solutions to ensure resolution
- Assisted over 50 customers with placing orders, fulfilling refunds and handling exchanges.
Education
Associate of Arts - Applied Psychology
International Academy of Design Technology
Tampa, Florida04.2012
Skills
- Problem solving
- Microsoft Word
- Quick books
- Power Point
- Excel
- Adobe, Art Illustrator
- Teamwork, Adaptability, Self-Reliant
- Organizational skills
- Decision-making
- Time management
- Hard working, Motivation
- Organizational Development
- Coaching Techniques
- E-Learning Design
- Career Development
References
REFERENCE:
(References available upon request
Timeline
Learning and Development Trainer
Amazon Sort Center
08.2022 - Current
Warehouse Associate
Amazon Sort Center
05.2022 - 08.2022
Assistant Manager
Three Designing Women
03.2019 - 10.2024
Customer Service
Three Designing Women
03.2014 - 03.2019
Associate of Arts - Applied Psychology
International Academy of Design Technology
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