Gabriel Lazo
San Dimas,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Territory Manager
Extreme Networks
San Jose, CA
08.2022 - 02.2024
- Managed daily operations of multiple accounts in assigned territories
- Assisted customers in resolving product or service issues quickly and efficiently
- Provided regular reports on activity, customer satisfaction, and other metrics to assigned territories
Solutions Specialist
Verizon
City of Industry, CA
10.2012 - 06.2022
- Identified customer needs and provided tailored solutions to meet them
- Developed and implemented strategies for increasing sales volume
- Assisted customers in selecting the most suitable products for their requirements
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings
- Identified potential customers and developed strategies to target them effectively
- Set up appointments for additional support
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls
- Monitored competitor activities in order to stay ahead of the competition.
Education
Bachelor's - Sociology
California State University Fullertonn
Fullerton, CABiology
UC Riverside
Riverside, CASkills
- Customer Service
- Sales
- Bilingual Spanish
- Cold Calling
- CRM software
- Verbal and written communication
- Competitor research
- Sales presentation
- Relationship building
Timeline
Territory Manager
Extreme Networks
08.2022 - 02.2024
Solutions Specialist
Verizon
10.2012 - 06.2022
Bachelor's - Sociology
California State University Fullertonn
Biology
UC Riverside
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