Gabriel Loza
San Antonio
Summary
Kitchen and customer service professional with 3+ years of experience in dynamic food service environments, excelling in team collaboration and operational efficiency. Skilled in inventory management, food preparation, and customer engagement, with a proven track record of enhancing service quality and team productivity. Eager to leverage expertise in a challenging role that values teamwork and innovation.
Overview
8
8
years of professional experience
Work History
BOH TEAM MEMBER
Chick-fil-A Restaurants
11.2023 - Current
- Organize daily truck deliveries, ensuring efficient storage and inventory management.
- Ensure inventory is delivered in the appropriate quantities
- Prepare and maintain kitchen equipment, supporting daily operations and safety standards.
- Bread and fillet chicken for high-demand lunch hours, contributing to seamless service.
- Operate fryers and maintain cleanliness, ensuring a safe and hygienic environment.
- Assist with large catering orders, enhancing team efficiency and customer satisfaction.
- Streamlines morning prep routines, trains new team members, and optimizes kitchen setup to boost operational flow.
- Maintained and sanitized service stations, prep areas, and countertops.
CREW MEMBER
Chipotle Mexican Grill
10.2022 - 11.2023
- Greeted guests with a warm and welcoming attitude
- Prepared fresh salsas and sauces daily, enhancing flavor quality.
- Managed peak time operations, ensuring efficient guest service.
- Assisted in inventory management by organizing truck orders.
- Handled cash register closures and maintained accurate records.
- Operated digital order line, improving order accuracy and speed.
- Washed and prepped all produce daily
CLIENT SERVICE REPRESENTATIVE
Capital Group
05.2022 - 10.2022
- Handled client inquiries and account transactions, ensuring smooth and secure processes.
- Facilitated tuition payments to universities, enhancing client satisfaction.
- Resolved login issues and set up auto-invest plans, improving client account management.
- Implemented ACH transactions, streamlining financial operations for clients.
- Vigilantly identified potential scam calls, safeguarding client information.
- Managed complex client queries, escalated critical issues, and optimized workflow, achieving measurable process improvements.
AMBASSADOR
LA CANTERA RESORT & SPA
02.2021 - 05.2022
- Greeted guests with enthusiasm, ensuring a welcoming atmosphere.
- Facilitated valet and bell services, enhancing guest convenience.
- Prepared and served cocktails, maintaining high service standards.
- Conducted area inspections for cleanliness and safety.
- Assisted with guest check-ins and reservations, ensuring smooth operations.
- Collaborated with team leads to refine internal processes and address on-site challenges, ensuring consistent standards and improved coordination.
CREW MEMBER
Hopdoddy Burger Bar
08.2019 - 02.2021
- Operated fryers efficiently, ensuring timely meal preparation.
- Assisted team in high-pressure kitchen, boosting productivity.
- Prepared and served food and beverages, enhancing customer satisfaction.
- Maintained cleanliness and organization, supporting health standards.
- Collaborated with team to streamline kitchen operations.
CREW MEMBER
Chipotle Mexican Grill
04.2018 - 04.2019
- Greeted guests with a warm and welcoming attitude
- Prepared fresh salsas and sauces daily, enhancing flavor quality.
- Managed peak time operations, ensuring efficient guest service.
- Assisted in inventory management by organizing truck orders.
- Handled cash register closures and maintained accurate records.
- Operated digital order line, improving order accuracy and speed.
- Washed and prepped all produce daily
Education
Associate in Arts (AA) - Business Administration
Northeast Lakeview College
Live Oak, TX12.2021
Skills
- Cooking
- Bartending
- Customer Service
- Food Production
- Guest Services
- Valet Parking
- Cashiering
- Food Preparation
- Food Handling
- Cash Handling
- POS
- Produce
- Time Management
- Recipe execution
- Knife skills
- Temperature monitoring
Timeline
BOH TEAM MEMBER
Chick-fil-A Restaurants
11.2023 - Current
CREW MEMBER
Chipotle Mexican Grill
10.2022 - 11.2023
CLIENT SERVICE REPRESENTATIVE
Capital Group
05.2022 - 10.2022
AMBASSADOR
LA CANTERA RESORT & SPA
02.2021 - 05.2022
CREW MEMBER
Hopdoddy Burger Bar
08.2019 - 02.2021
CREW MEMBER
Chipotle Mexican Grill
04.2018 - 04.2019
Associate in Arts (AA) - Business Administration
Northeast Lakeview College
HOBBIES
I love all things golf and gym related. In my free time, I do diligent research on the latest gear and tech, watch the pros play, and learn the intricate ins and outs of how club fittings work! While it's an extremely challenging sport, I love the game and enjoy the very small details that go into perfecting one's equipment, swing, and course management!