Gabriel Martinez
San Antonio ,TX
Summary
Dynamic Lead Server with extensive experience at Rosario's Mexican Restaurant, excelling in high-volume service and guest relations. Proven track record in training new staff and enhancing dining experiences through upselling techniques. Skilled in cash handling and conflict resolution, consistently delivering exceptional service and fostering repeat business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Server / Trainer
Rosario's Mexican Restaurant
San Antonio, Texas
11.2017 - Current
- Led head server duties, overseeing floor supervision, section assignments, and service flow to enhance operational efficiency
- Trained and mentored new servers on service standards, menu knowledge, and POS usage (Toast & Aloha)
- Delivered polished, attentive service in a high-volume, fast-paced restaurant
- Modeled professionalism and consistency during peak service hours
- Took accurate food and beverage orders while efficiently managing large sections to ensure timely service
- Consistently upsold menu items and beverages, contributing to increased check averages and enhancing guest satisfaction
- Addressed and resolved guest concerns promptly to maintain a positive dining experience
- Maintained accuracy with cash handling, credit transactions, and closing procedures
Server
Scuzzis Italian Restaurant
San Antonio, Texas
05.2013 - 11.2017
- Delivered high-quality service in high-pressure dining environments, enhancing guest satisfaction
- Ensured attention to detail while managing multiple tables, supporting smooth operations
- Established strong rapport with guests, fostering loyalty and encouraging repeat visits
Education
High School Diploma -
Louis Fox Technical Academy
San Antonio, TX05-2008
Skills
- Upscale dining & service standards
- High-volume service execution
- Head Server & floor leadership
- Server training & onboarding
- Guest experience & hospitality
- Toast & Aloha POS systems
- Upselling & suggestive selling
- Conflict resolution & professionalism
- Cash handling & payment accuracy
- Time management & multitasking
Certification
- TABC Certification, [Expiration Date]
- Food Handler Certification, [Expiration Date]
Availability
Flexible availability, including evenings, weekends, and holidays.
Languages
English
Professional
Spanish
Professional
Timeline
Lead Server / Trainer
Rosario's Mexican Restaurant
11.2017 - Current
Server
Scuzzis Italian Restaurant
05.2013 - 11.2017
High School Diploma -
Louis Fox Technical Academy