Gabriel McVicar
Glen Gardner,NJ
Summary
Adept Service Technician with a proven track record at Quality Refrigeration Services, enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in installation, repair, and preventive maintenance, coupled with a strong ability to communicate complex technical information clearly. Increased first-time fix rates significantly, demonstrating reliability and a commitment to quality. Driven and detail-oriented Service Technician with a proven track record, enhancing customer satisfaction through expert installation, repair, and maintenance of diverse systems. Excelled in troubleshooting and preventive maintenance, coupled with exceptional customer service skills. Showcased adaptability and mechanical aptitude across sectors, significantly improving service efficiency and client retention.
Overview
12
12
years of professional experience
Work History
Service Technician
Quality Refrigeration Services
09.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Evaluated systems according to predetermined checklist and noted issues.
- Provided technical support and maintenance services for range of computer hardware and software.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
Installation Technician
Berman Home System's
03.2021 - 08.2021
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Evaluated equipment to determine if it needed to be repaired or replaced.
Warehouse Manager
Diversified Systems
Hackettstown, NJ
05.2020 - 03.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Landscape Worker
ESL
Three Bridges, NJ
03.2018 - 05.2020
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Maintained routine landscaping schedules to boost lawn health.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Improved plant health through proper pruning, fertilizing, and pest control techniques.
- Assisted in the installation of landscape lighting systems to enhance visibility and security at night.
- Assisted in designing seasonal displays using annuals, perennials, shrubs, trees, or potted plants for added visual interest throughout the year.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Mowed lawns using self-propelled and riding mowers.
- Operated landscaping equipment with focus on safety and machine longevity.
- Collected and removed debris at job sites.
Shift Leader Manager
Speedway
Clinton, NJ
09.2016 - 02.2018
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Excelled in every store position and regularly backed up front-line staff.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
Delivery Driver
Franks Pizza
Califon, NJ
10.2015 - 09.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Mechanic Assistant
Tulls Auto
Basking Ridge, NJ
01.2013 - 07.2016
- Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
- Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Enhanced workshop efficiency with proper tool organization and inventory management.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Participated in safety training sessions to maintain a secure working environment for all staff members.
- Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
- Monitored inventory and reported parts and supply needs for prompt reordering.
- Followed detailed checklists when performing comprehensive multi-point inspections during scheduled appointments.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Operated variety of power tools and hand tools.
- Cleaned and lubricated components to maintain optimal performance.
- Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
Education
Certificate Of Completion - Compressor / PLC Training
Mayekawa
Katy, TX04.2024
30 Hours - Construction Saftey And Health
OSHA
Flemington, NJ02.2024
Certificate Of Completion - Screw Compressor
Mayekawa
Katy, TX01.2024
Refrigeration Training
Heatcraft
Stone Mountain, GA01.2024
Universal EPA - EPA
Qwik
Newark, NJ09.2023
Bachelor Of Electrical Engineering - Electrical Engineering
NCCER
Union, NJ03.2021
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Hand tool knowledge
- Repair Techniques
- Power tool proficiency
- Documentation And Reporting
- Equipment Troubleshooting
- OSHA Requirements
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
- Service Reports
- Mechanical Aptitude
- Quality Assurance
- Hand tool expertise
- System Installation
- Equipment Inspection
- Analytical Thinking
- Diagnostics expertise
- Time tracking
- Customer Relationship Management
- Inventory Management
- Electrical Systems
- HVAC Systems
- Safety Procedures Adherence
- Scheduling and Coordination
- Diagnostics skill
- Project Management
- Technical Support
- Work Documentation
- Regulatory Compliance
- Equipment Demonstration
- Project Oversight
- Commercial construction experience
- Software configuration
- Task Prioritization
- Multitasking
- Organizational Skills
- Teamwork and Collaboration
- Active Listening
- Worksite preparation
- Decision-Making
- CCTV installation
- Reliability
- Routine Maintenance
- Effective Communication
- Machinery Operation
- Diagnostics and troubleshooting
Timeline
Service Technician
Quality Refrigeration Services
09.2021 - Current
Installation Technician
Berman Home System's
03.2021 - 08.2021
Warehouse Manager
Diversified Systems
05.2020 - 03.2021
Landscape Worker
ESL
03.2018 - 05.2020
Shift Leader Manager
Speedway
09.2016 - 02.2018
Delivery Driver
Franks Pizza
10.2015 - 09.2016
Mechanic Assistant
Tulls Auto
01.2013 - 07.2016
Certificate Of Completion - Compressor / PLC Training
Mayekawa
30 Hours - Construction Saftey And Health
OSHA
Certificate Of Completion - Screw Compressor
Mayekawa
Refrigeration Training
Heatcraft
Universal EPA - EPA
Qwik
Bachelor Of Electrical Engineering - Electrical Engineering
NCCER