Gabriel Mitchell
Nashville,TN
Summary
I’m a dedicated professional with experience in payment processing and customer support. I focus on accuracy, problem-solving, and clear communication, and I’m eager to grow with a forward-thinking company where I can drive meaningful results, contribute to innovation, and build a lasting career. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Claims Payment Specialist / Customer Support
One Inc
Nashville, TN
02.2023 - Current
- I provide remote customer support, ensuring a smooth experience, while also working closely with a team of six on stop and reissue payments. I handle technical tracing of insurance claim payments, working behind the scenes to track deposits for businesses, agents, and insurers. Using a variety of payment systems, I verify and adjust payments efficiently, ensuring every detail is spot on.
Customer Service/ Licensed Insurance Agent
Tailored Management
09.2020 - 12.2022
- Specialized in all products types in the Medicare market. Self motivated with minimum supervision, while maintaining emphasis on the highest quality of sales and customer service. Most of the day spent cold calling potential candidates to sign up for insurance. This temporary remote position was a performance driven position with monthly and daily incentives that motivated me to achieve goals.
- Hybrid
CSR/Assistant Manager
Twice daily
Smyrna, TN
10.2019 - 08.2020
- Facilitated the delivery of goods and merchandise for the gas station and convenience store. Oversaw the price management of fuels and merchandise. Monitored monthly sales and inventory and reported to the general manager. Assisted and helped in daily cash balances of the gas station and convenience store.
Nursing Assistant
Senior Helpers
Murfreesboro, TN
11.2017 - 07.2019
- Provided assistance, care and comfort to my clients.
Server
DoubleTree by Hilton Hotel
Jackson, TN
02.2017 - 07.2019
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner.
- Transferred to Murfreesboro,TN in 2019.
Nursing Assistant
Morning side of Jackson
Jackson, TN
10.2016 - 11.2017
- Provided care and comfort to patients. Assisted with bathroom and hygiene care. Completed ADLs.
Team Member/Cashier
SONIC
Jackson, TN
02.2014 - 08.2016
- Recorded orders, then repeated them to the customer in a clear and understandable manner to ensure that all orders were correct. Also delivered orders to customer cars continuously.
Education
License - Life, health and accident
05.2019
High school diploma - undefined
LIBERTY TECHNOLOGY MAGNET HIGH SCHOOL
05.2015
Skills
Backend Payment processing
Customer Service
Metrics
Typing
Computer skills
Human Resources Management
Customer service
Account Management
Health Insurance
Microsoft Excel
Certification
- Unarmed security guard November 2023 to Present I am certified to work as a unarmed security guard.
- Licensed Insurance Agent July 2019 to Present Licensed in life, health and accident
- Driver's License
- Professional In Human Resources
- Guard Card November 2023 to November 2025
Additional Information
- SKILLS
- Ability to thrive in a team environment and work well with others
- Enjoy working as a team member as well as independently
- Confident, articulate, and professional speaking abilities
- Empathic listener with excellent presentation and negotiation skills
- Possess entrepreneurial spirit with an competitive attitude
Timeline
Remote Claims Payment Specialist / Customer Support
One Inc
02.2023 - Current
Customer Service/ Licensed Insurance Agent
Tailored Management
09.2020 - 12.2022
CSR/Assistant Manager
Twice daily
10.2019 - 08.2020
Nursing Assistant
Senior Helpers
11.2017 - 07.2019
Server
DoubleTree by Hilton Hotel
02.2017 - 07.2019
Nursing Assistant
Morning side of Jackson
10.2016 - 11.2017
Team Member/Cashier
SONIC
02.2014 - 08.2016
License - Life, health and accident
High school diploma - undefined
LIBERTY TECHNOLOGY MAGNET HIGH SCHOOL