Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Miyamoto

Salt Lake City,UT

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

15
15
years of professional experience

Work History

Team Lead & Operational Manager

Goldman Sachs
01.2017 - 01.2023
  • Incident and request management by overseeing the handling of incidents and services requests, and ensuring that they were logged, prioritized, and resolved in a timely manner by allocating resources effectively and confirming that service level agreements are met
  • Monitoring team and individual performances by tracking metrics, resolution time, and user satisfaction, and providing team reports to management
  • All the prior roles and task on the day-to-day support aspect.

Team Lead

Goldman Sachs
01.2015 - 01.2017
  • Escalate issues to product owners, work directly with stakeholders, testing and assisting deployments, troubleshooting hardware and network issues, providing guidance, support and supervision to team members
  • Write, update and review troubleshooting procedures
  • All the prior roles and task on the day-to-day support aspect.

Bilingual Support Engineer

Omnitech, Goldman Sachs
01.2012 - 01.2015
  • English/Japanese)
  • Supporting internal users in English and Japanese
  • Issues related to Excel, Outlook performance, Accounts and setup, VDI issues, Citrix, RSA administration, Unix Administration, and assisting with data migration.

Bilingual Support

Goldman Sachs
01.2011 - 01.2012
  • (English/Portuguese/Japanese)
  • Supporting internal users from the investment bank division (IBD) with their IT issues and queries
  • Issues related to MS-Office (Excel, Outlook, PowerPoint), VDI related issues, and internal products.

System Engineer

Brigham Young University-Hawaii - Academic Computing Lab
01.2008 - 01.2010
  • Developing, testing, and deploying windows OS Image used in the university computer labs using Altiris
  • IT issues assessment and escalating to respective escalation points
  • Managing computer labs support team shifts and coverage.

Education

Bachelor of Science - Information Technology

Brigham Young University - Hawaii
La'ie, HI
04.2012

Skills

  • Personnel Scheduling
  • Data Archiving
  • Employee Performance Evaluations
  • Motivational Leadership

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Limited Working

Timeline

Team Lead & Operational Manager

Goldman Sachs
01.2017 - 01.2023

Team Lead

Goldman Sachs
01.2015 - 01.2017

Bilingual Support Engineer

Omnitech, Goldman Sachs
01.2012 - 01.2015

Bilingual Support

Goldman Sachs
01.2011 - 01.2012

System Engineer

Brigham Young University-Hawaii - Academic Computing Lab
01.2008 - 01.2010

Bachelor of Science - Information Technology

Brigham Young University - Hawaii

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Gabriel Miyamoto