Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic
Gabriel Molina

Gabriel Molina

Miami,FL

Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 10 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Wash Depot Holdings Inc.
07.2021 - 07.2023


  • Conferred with Executives to advise and plan for short and long-term system upgrade needs and new processes which increased overall company productivity by 35%.
  • Implemented an internal CRM system to track and maintain support requests of employees across the 46 locations nationwide.
  • Decreased frequency of recurring issue tickets by 30% by documenting troubleshooting steps and making it available organization-wide while taking steps to anticipate future issues.
  • Collaborated with other departments to properly integrate and secure systems while assisting in integration of long-term strategies to increase customer retention.
  • Patched software on remote devices after-hours to eliminate security problems, protect data, and increase efficacy in the field.
  • Explained technical information in clear terms to non-technical individuals through one-on-one demonstrations and documentation to promote better understanding.

IT Project Manager

Sabbatical Entertainment
07.2017 - 07.2019


  • Implemented system enhancements to improve performance and reliability of storage environment to house over 70 Terabytes of video content.
  • Coordinated with cross-functional teams in South America and Singapore to resolve project issues, mitigate risks and ensure content deliveries of over 23 productions.
  • Developed IT strategies to improve operational efficiency while managing various IT projects to meet deadlines and organizational requirements.
  • Maintained project documentation to present to Senior Leaders on progress and training personnel on use of IT tools and applications.

Support Analyst

Cisneros Group Of Companies
06.2013 - 06.2017
  • Monitored Helpdesk in a 400+ user Organization and responded to incoming tickets to address support needs, documenting the solution to minimize recurring issues.
  • Followed-up communications, confirming satisfactory resolution of the issue at hand, internally and externally with our Service Providers.
  • Deployed software and hardware updates and patches to increase speed and performance, including virtual machines, servers, and firmware updates for our core devices: switches, routers, and load balancers.
  • Collaborated with Vendors to locate replacement components driving down costs by 25% and implemented customized solutions for the IT and broadcasting infrastructure.

Education

Computer Science, Associate's Degree -

Miami Dade College
Miami, FL
01.2021

Skills

  • English
  • Spanish
  • Technical Consulting
  • Infrastructure Development
  • Technology Integration
  • Budget Administration

Languages

English
Spanish

References

Miguel Somoza, Sabbatical Entertainment | CEO

somoza@sabbaticalentertainment.com | 305-431-9985 

Thomas Sotiriades, Safran Group | Inspector

sotiriadest@gmail.com | 305-910-6978 

Frank Lopez, Onward Solutions | Network Manager

305-360-9781

Certification

AWS Certified Cloud Practitioner - Jun 2021

  • ID: 6NMYD52DBBE41CGF

Timeline

IT Technical Support Specialist

Wash Depot Holdings Inc.
07.2021 - 07.2023

IT Project Manager

Sabbatical Entertainment
07.2017 - 07.2019

Support Analyst

Cisneros Group Of Companies
06.2013 - 06.2017

Computer Science, Associate's Degree -

Miami Dade College

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Gabriel Molina