Iqbal Nazari
455 N Armstead, Alexandria,VA
Summary
Experienced in managing complex environments and optimizing application performance. Skilled in resolving technical issues, collaborating with cross-functional teams, and delivering exceptional user experiences. Committed to continuous learning and staying up to date with industry trends. Ready to contribute to the organization's success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
AR Group Of Restaurants
02.2021 - 07.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Updated software to safeguard against security flaws.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
Manager
AR Group of Restaurants
09.2014 - 07.2021
- Ensure that all Team Members in District receive proper training, stay motivated, and are empowered to deliver excellent guest satisfaction
- Evaluate each restaurant's QSC (quality, service, and cleanliness) standards regularly
- Provide constructive feedback and coaching to drive continuous improvement
- Conduct periodic inspections of restaurants to maintain high standards
- Communicate all customer comments and concerns to the appropriate Restaurant Managers promptly and ensure are addressed in a timely and effective manner
- Actively recruit and develop new General Managers to prepare a pipeline of talented individuals for future promotions
- Match management skills and abilities to the specific needs of each restaurant to maximize performance
- Analyze business performance and take appropriate corrective actions when deviations occur from financial expectations
- Support company-wide marketing programs and evaluate local restaurant marketing strategies developed by the Marketing Department
- Lead by example and set a positive tone for the entire team in all aspects of business and personnel management.
- Ensure compliance with all legal requirements and company policies and procedures regarding business and personnel practices
- Maintain accurate payroll records by collecting, calculating, and entering data into the payroll system, and retrieve data when necessary
- Act as the initial point of contact for all computer and system related concerns from store
- Managers
- Providing remote technical support over the phone or internet
- Installing and configuring computer hardware, software, systems, and networks security solutions like IDS/IPS and firewalls
- Running tests and assessments to identify potential security vulnerabilities
- Setting up accounts for new staff and ensuring that they know how to log in.
IT SECURITY ADMINISTRATOR
New Kabul Bank
08.2008 - 05.2014
- Updating software with the latest security patches and ensuring the proper defenses are present for each network resource
- Server administration via Active Directory, File & Print services, DNS, DHCP
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
- Coordinate the development and delivery of training on process changes and how to use the software to promote business adoption of system capabilities and features
- Implement and maintain network security protocols, firewalls, Access control, Anti-virus and anti-malware software, Data loss prevention, and IDS/IPS systems.
- Design, test, and implement secure operating systems, networks, security monitoring, tuning and management of IT security systems and applications, incident response, loss prevention, and eDiscovery actions
- Performing vulnerability and penetration tests, identifying, and defending against threats, and developing disaster recovery plans
- Perform diagnostic tests on operating systems and hardware to detect problems.
Education
Certification - Cybersecurity Analyst
CompTIA (CySA+) | (in Proces)
Virginia, VA10.2023
Certification - Computer And Information Systems Security
CompTIA Security+
Virginina, VA06.2023
Boot Camp - Cybersecurity
EZ-Code Company (ez-code.us)
Maryland, MD06.2023
Bachelor of Science - Management and Accounting
Aria University
01.2012
Associate - Information Technology
LBSTI Institute of Computer & Engineering
Delhi, India07.2008
Skills
- Persian/Faris/Dari/Pashto
- Hindi
- Urdu
- English
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Persian
Native or Bilingual
Hindi
Professional Working
Urdu
Full Professional
English
Full Professional
Timeline
IT Technical Support Specialist
AR Group Of Restaurants
02.2021 - 07.2023
Manager
AR Group of Restaurants
09.2014 - 07.2021
IT SECURITY ADMINISTRATOR
New Kabul Bank
08.2008 - 05.2014
Certification - Cybersecurity Analyst
CompTIA (CySA+) | (in Proces)
Certification - Computer And Information Systems Security
CompTIA Security+
Boot Camp - Cybersecurity
EZ-Code Company (ez-code.us)
Bachelor of Science - Management and Accounting
Aria University
Associate - Information Technology
LBSTI Institute of Computer & Engineering
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