Gabriel Olguin
Riverside,CA
Summary
Results-driven IT Manager with extensive experience in overseeing technology deployment and maintenance, ensuring optimal performance of hardware, software, and networking infrastructure. Collaborates effectively with IT staff to support seamless operations while engaging with corporate management to identify and implement strategic technology solutions. Committed to fostering a culture of continuous improvement and excellence in technology services.
Overview
20
20
years of professional experience
Work History
IT Manager
JBS
Riverside, CA
03.2020 - Current
- Provide Hardware Support for End User devices: Desktops, Laptops, Xerox printers and Zebra handheld computers.
- Provide Support for various network devices in office and in production floor.
- Provides support for Office 365, SAP GUI, Adobe Reader, MS Teams, and Safety Chain QA Monitoring System.
- Performs Administrative duties for Purchase Orders and Invoices related to IT using SAP Procurement System.
- Setup, Configuration and Troubleshooting of Video Surveillance systems including Server Hosted Appliance and IP cameras.
- Managed Projects related to security cameras, wireless access points and badge access card readers.
Automation Technician
JBS
Riverside, CA
12.2014 - 03.2020
- Works on various Automation related Projects in Plant involving Setup, Maintenance and Troubleshooting of Machines and automation systems.
- Provide Software Support for Plant floor IT Systems including CSB, Marel, and Bizerba Weight Price Labeling.
- Troubleshot and resolved automation equipment issues to minimize downtime.
- Provides support for Windows AD, Terminal Services, and Blackberry Enterprise Server Administration.
- Performs Administrative duties for Purchase Orders and Invoices related to IT using SAP Financial System.
- Provides Support for Automation and Controls systems on plant floor (Conveyor Systems, HMI's, PLC Devices, VFD's, Servos, Robots, etc.)
Desktop Support Technician
Fresh & Easy Neighborhood Market
Riverside, CA
11.2010 - 12.2014
- Provide IT/Desktop support to end users on a variety of IT issues
- Upgrades, repairs, and troubleshooting various IT related equipment including: Desktops, Laptops, thin client machines, Printers and Scan Gun.
- Provide day to day System administration with AD using MS Windows Server 2003/2008/2012
- Works with various vendors to ensure quality of service and reliable communication regarding SLA's.
- Manage and organize various IT related Projects and Campus Specific Tasks.
- Provided Support for Cisco IP Phones systems and configuration/setup of various phones in office and plant.
Information Technology Specialist
Quick Crete Products Corp.
Norco, CA
11.2007 - 08.2009
- Provide day-to-day support to end users on a variety of issues pertaining to hardware and software on Desktops, laptops, Nextel phones, and telecommunication equipment.
- Upgrades, repairs, and troubleshoots a variety of IT related equipment including: desktops, laptops, printers, routers, plotters, scanners, Xerox copying equipment, switches, telecom, etc.
- Manage corporate website, FTP server, and VPN.
- Provide network administration with Microsoft Windows Server 2003. Support applications such as AutoCAD, Microsoft Office, MAS 200, Crystal Reports via simple SQL Queries, and document management/workflow.
- Do routine data center maintenance such as monitor server log files, pushing updates, VPN logs, and managing daily and weekly backups.
- Worked with Web Developer Director to improve company website and improve Website loading times and optimization.
PC Services Technician
Circuit City
Riverside, CA
06.2006 - 11.2007
- Diagnose and Repair Computers, including Desktops and Laptops.
- Installation of Software and Hardware Components.
- Troubleshoot System and Network Issues.
- Work on Sales floor selling product and services.
- Answer tech related questions about computers and technology products.
Field Service Technician
H&R Block
Inland Empire, CA
11.2005 - 04.2006
- Installation, Maintenance, and Troubleshooting of POS/Kiosks systems.
- Server and client computer Installation and Configuration.
- Imaging of desktop and laptops devices for wide deployment across various sites
- Server, Workstation and Printer Maintenance.
- Provided remote support for corporate systems and POS devices.
Education
M.S - Information Systems
University of Phoenix
Diamond Bar, CA05.2011
B.S. - Information System Security
ITT Technical Institute
San Bernardino, CA06.2007
A.S. - Computer Networking Systems
ITT Technical Institute
San Bernardino, CA06.2005
Skills
- Network infrastructure support
- Technical troubleshooting
- IT budgeting
- Problem-solving
- Multitasking
- User support
- Analytical thinking
- Department management
- Attention to detail
- Excellent communication
Timeline
IT Manager
JBS
03.2020 - Current
Automation Technician
JBS
12.2014 - 03.2020
Desktop Support Technician
Fresh & Easy Neighborhood Market
11.2010 - 12.2014
Information Technology Specialist
Quick Crete Products Corp.
11.2007 - 08.2009
PC Services Technician
Circuit City
06.2006 - 11.2007
Field Service Technician
H&R Block
11.2005 - 04.2006
B.S. - Information System Security
ITT Technical Institute
A.S. - Computer Networking Systems
ITT Technical Institute
M.S - Information Systems
University of Phoenix