Gabriel Ondatje
Summary
Driven technology enthusiast with a proven track record in customer service and technical troubleshooting. Seeking to leverage extensive experience and adaptive skills in the Apple Genius role. Committed to delivering exceptional support and continuously advancing technical knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesman
Peoria Ford
09.2023 - 03.2024
- Matched over 50 customers with vehicles, surpassing sales targets by 20% consistently.
- Developed strong client relationships through consistent communication and exceptional customer service and provided, product information, and personalized recommendations, achieving a 100% customer satisfaction rating.
- Produced over 160 product demonstration YouTube videos using iMovie and CapCut, reaching over 13,000 viewers, generating a 5% increase in monthly sales, and significantly enhancing product knowledge.
Automotive Lube Technician
Peoria Nissan
09.2022 - 04.2023
- Conducted over 300 vehicle services, including oil changes, tire rotations, brake flushes, and computer diagnostics.
- Improved customer satisfaction by diagnosing and addressing complex automotive issues, improving service efficiency and reducing repair frequency.
- Enhanced team performance by mentoring junior technicians in advanced service procedures, resulting in improved team competency.
Flat Rate Technician
Peoria Subaru
03.2022 - 08.2022
- Boosted overall efficiency by maintaining a clean, organized workspace and properly utilizing tools and equipment.
- Completed 200+ maintenance services such as oil changes, tire rotations, and system diagnostics.
- Streamlined service processes, reducing average service time by 15% and increasing overall customer satisfaction.
- Assisted in inventory management to ensure availability of necessary parts and supplies for timely repairs.
Automotive Lube Technician
Peoria Hyundai
12.2021 - 03.2022
- Performed maintenance services on over 100 vehicles, adhering to high-quality standards.
- Applied effective troubleshooting methods to resolve common automotive problems, enhancing overall service reliability.
- Improved diagnostic skills and efficiency, leading to faster resolution of customer issues and increased throughput.
Crew Member
Raising Cane's Chicken Fingers
04.2021 - 12.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously while maintaining operational standards and cleanliness, leading to an increase in efficiency and improved customer experience.
- Worked well with teammates and accepted coaching from management team.
- Managed food preparation, customer service, and customer transactions, achieving a consistent 100% satisfaction rating.
Education
Associate of Applied Science - Automotive Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ12.2020
IT Essentials
Covina High School
Covina, CA05.2020
Skills
- Customer Relationship Building
- Advanced troubleshooting of hardware, networking, and software issues
- Expertise in diagnosing and resolving Apple product-related problems
- Objection handling and problem solving
- Product Demonstrations
- Creative multi-instrumentalist with experience in music production and performance
- Adaptable and quick to integrate emerging technologies and evolving environments
- Proven ability to mentor and train peers, fostering a collaborative and efficient team environment
Certification
- ASE 609 Certification
- Level 3 Subaru Technician Certification
- Berkshire Hathaway Sales Certification
Music and Video Production
- Independently produced and released music on Apple Music, Spotify, and Amazon Music using GarageBand and Logic Pro X. Reached over 200,000 listeners.
- Gained recognition for innovative use of technology in music production.
- Dedicated four years to high school band and became drumline section leader. Achieved first place in national competitions, demonstrating leadership and team cohesion.
- Produced music videos and video content reaching over 150,000 viewers.
- Used devices, tools, and applications such as: iPhone, iPad, iMac, MacBook, AirPods, iMovie, CapCut, GarageBand, and Logic Pro X
Timeline
Salesman
Peoria Ford
09.2023 - 03.2024
Automotive Lube Technician
Peoria Nissan
09.2022 - 04.2023
Flat Rate Technician
Peoria Subaru
03.2022 - 08.2022
Automotive Lube Technician
Peoria Hyundai
12.2021 - 03.2022
Crew Member
Raising Cane's Chicken Fingers
04.2021 - 12.2021
Associate of Applied Science - Automotive Technology
Universal Technical Institute of Arizona Inc
IT Essentials
Covina High School
- ASE 609 Certification
- Level 3 Subaru Technician Certification
- Berkshire Hathaway Sales Certification
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