Gabriel Ortiz
Oviedo,FL
Summary
Seasoned operations manager with a proven track record in streamlining processes and enhancing customer satisfaction. Known for strong decision-making and strategic planning skills, driving repeat business and optimizing supply chain logistics.
Dependable owner/operator with extensive experience in managing operations and leading teams. Proven success in implementing quality control processes and establishing client relationships that foster loyalty. Committed to delivering exceptional customer service and promoting operational efficiency.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Let's GO Painting
Oviedo, FL
03.2016 - Current
- Managed all aspects of operations, ensuring projects were completed on time and within budget.
- Supervised a team of painters, providing training and support to enhance performance.
- Developed and implemented quality control processes, improving customer satisfaction ratings.
- Established strong client relationships, resulting in repeat business and referrals.
- Oversaw inventory management, optimizing supply chain logistics for operational efficiency.
- Coordinated scheduling of jobs, balancing workload across multiple teams to maximize productivity.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
High School Diploma -
Lawrence High School
Lawrence, MASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Operations oversight
- Inventory management
- Strategic planning
- Vendor negotiation
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
- Accurate record keeping
- Document management
- Time management
Timeline
Owner/Operator
Let's GO Painting
03.2016 - Current
High School Diploma -
Lawrence High School