Gabriel Owen
Spokane,WA
Summary
Dependable Airport worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
3
3
years of professional experience
Work History
TSO Officer
TSA Department Of Homeland Security
Spokane, WA
10.2023 - Current
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Led informative presentations to educate travelers about TSA policies and requirements prior to screenings.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
Grocery Clerk
Fred Meyer
Spokane, WA
11.2022 - 03.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Cargo-customer Service
Delta Airlines
Spokane, WA
03.2021 - 05.2022
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Bachelor's Cybersecurity -
CIAT
National City, CAGED -
Homeschooled
Spokane, WA06.2016
Skills
Customer service and problem resolution experience
Active listener
Command presence
Attention to detail
Ability to critical think and act under pressure
Timeline
TSO Officer
TSA Department Of Homeland Security
10.2023 - Current
Grocery Clerk
Fred Meyer
11.2022 - 03.2023
Cargo-customer Service
Delta Airlines
03.2021 - 05.2022
Bachelor's Cybersecurity -
CIAT
GED -
Homeschooled