KEVIN A. WILLIAMS
Orlando,FL
Summary
Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TSO Officer
Transportation Security Administration (TSA)
07.2021 - Current
- Overseeing screening checkpoints) on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel while being an acting lead.
- Responds to hostile situations to create satisfactory resolutions for passengers and others while maintaining the ultimate security goal by following standard operating procedure.
- Participates in the development of strategic planning initiatives and workforce planning.
- Engages in the continuous development of critical thinking skills to help mitigate security threats.
- Identify, evaluate, and applied appropriate situational options and approaches to alleviate security threats.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential threats and weapons.
- Conducted bag searches and performed targeted search pat-downs on passengers to maintain secure, safe premises.
- Maintained awareness and focus to identify potential threatening objects or weapons of mass destruction.
- Discretely observed behavior and the demeanors of the traveling public and staff to screen for suspicious actions.
- Interact with the public to give directions, explain rules, and regulations and responded to inquiries.
- Attend daily briefing with supervisors and other members of leadership to discuss issues with the security screening process.
- Collaborated with local law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Implement security screening procedures in accordance with TSA objectives, directives, & SOP
- Identify, distribute, balance, adjust workloads, and tasks among employees while promoting teamwork and flexibility in accordance with established TSA protocols while being acting lead.
- Provides input to supervisors and other members of leadership concerning a variety of human resources matters.
- Responds to breaches of security and emergency situations.
- Assist with investigations of incidents.
- Aid in deescalating conflicts amongst travelers and employees.
- Induces positive alarm resolution.
- Engages in the continuous development of critical thinking skills to help mitigate security threats.
- Identify, evaluate, and apply appropriate situational options and approaches to alleviate security threats.
- Perform daily calibration of checkpoint equipment (x-ray machines, CAT2, walk-thru metal detector, AIT machines, BLS machines, ETD machines, BPS machines and other equipment).
- Perform daily inventory and daily radio inventory to ensure all equipment is accounted for.
Student Intern
CISA Federal Skilling Academy
02.2024 - 05.2024
- Fundamentals of IT – understanding the basics of information technology systems and how to use them
- Windows Familiarization – learn the basics of a windows operating system and how to use the tools in a windows system
- Tools like command line, PowerShell, Sysinternals to
- Linux Fundamentals - learn the basics of a Linux system and how to diagnose a Linux system
- Networking Basics- learn how to use a Nmap scanner to map networks and learn ports that are used for daily functions
- Security +- learn the basics of securing machines, servers, and workstations
- Use CompTIA security + as the main guide and earn the certificate
- Threat Analysis- how to detect and analysis threats such as malware, ransomware, virus, etc
- Use tools such as Wireshark to analysis packets
- Basic understanding of Metasploit and how to use it to identify and fix vulnerabilities
- Incident Handling – understanding the basics of how to respond to incidents
- Learn how analyze and create snort rules, pfsense firewall rules and splunk
- Python for Cybersecurity Professionals – learn the basics of python and how to automate systems to help with cybersecurity threat detection and analysis
- 440 hours of hands-on lab time in Wireshark, Nmap, Python, command shell, Linux terminal, PowerShell, SIEM
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
Ecommerce Personal Shopper
Walmart
08.2019 - 07.2021
- Assisted customers with the process of online shopping for their goods and/or items
- Displayed customer service to build, maintain, and enhance customer trust and loyalty
- Demonstrated the ability to understand and identify the needs of clients through helping them to locate and shop products or items that do not only suit those needs but meet their requirements
- Attained company set goals for increasing clients and generating associated revenue by actively overseeing and handling the promotion of department services and offerings to customers
- Utilized my advanced knowledge of products, trends, and services to serve as a trusted consultant for each Walmart customer by providing them with advice, guidance, and buying services
- Provided excellent Customer Service by attending to customer requests and inquiries, assisting customers with the process of registering for department services, and gathering feedback from customers regarding their online shopping experience
- Assisted with the processing of customer orders online, which involves processing orders on behalf of customers via live chat, telephone, or email, and interacting with them to identify and understand their specifications and requirements regarding the products or items they want to shop
- Provided product suggestions and recommendations to customers based on trends by presenting clients with the most detailed information available to him/her about certain products to ensure that clients understand these products and that they fit their needs to optimize their satisfaction
- Problem solving techniques used to assist clients with financial adjustments and support them with exchanges and replacements when required
- Problem solving techniques are also used to help clients to replace and/or exchange products or items with something more suitable whenever they are dissatisfied with what they get
- Utilize excellent verbal and written communication skills, time management skills, and good decision-making skills
- Possess strong ability to pay particular attention to detail, computer literacy, and good listening skill; excellent problem-solving skills, good customer service skills, and good organizational skills
- Increase time of goods being picked by 20% with efficient time management.
Cashier
Lowes
10.2019 - 03.2020
- Demonstrated excellent customer service by being friendly and smiling at the customers when they come and leave
- Welcome customers and thank them in a timely manner
- Rang up customer merchandise correctly
- Keep the working area clean and managed
- Replace the unwanted goods to the areas in the store where they belong
- Assist other employees with tasks as needed
- Worked with computers to operate the POS at the store correctly as well as ringing up merchandise
- Problem solves customer inquiring and arising shopping matters
- Increase the checkout time of customers by 30% with efficient customer service and time management
Front End Supervisor/Sales Representative
Kmart
04.2016 - 06.2019
- Demonstrated efficient knowledge of the store, services, and location of merchandise
- Toured sales floor and prioritized jobs that need to be completed
- Assisted in identifying and resolving issues to improve and provide a high quality of service
- Effective Problem-solving techniques focused on strong and understandable communication to address issues customer and employee satisfaction
- Engaged in team building among employees
- Supervises fast and efficient cash register and service desk operations
- Observes member traffic and calls for additional service as needed
- Owns the store recovery process includes assigning priority areas and inspecting salesfloor for proper maintenance daily
- Coordinated the change making and cash management for the Front End of Store
- Reconciles Cash Accountability for self and cashiers
- Reviews receipts, cash reports for accuracy and ready for audits
- Monitors front end for balancing of workloads and report status to Supervisor
- Schedule breaks and lunch for front end cashiers
- Worked part of the IT Team in reviewing information technology work needed to get computers and computerized cash registers up and running
- Followed company issued policies and standard operating procedures in completing IT tasks
- Worked with management and employees to ensure important knowledge is imparted in the use of the computer system and its software
- Installed Computer system and wires to ensure correct functionality of work systems for both employee and customers
- Assess company needs and provide information or assistance, resolve their problems, or satisfy their expectations
- Assisted cashiers and management with hands on training in the ability to change the desktop display configurations on their workstations, login information and entering prices as well as quantity of inventory on computer
- Expressed important information to all end users, management, cashier and customers
- Presented clear and convincing oral presentations
- Identified problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
- Resolved many computer issues and as outlined products needed for optimum work capacity
YCC Student
The Virgin Islands National Park
06.2014 - 08.2014
- Worked clearing and cleaning a variety of trails
- Assisted with traffic control of incoming visitors at Front Desk
- Attended MOCC Training with Chief of Law Enforcement
- Training and Research with the Resource Management Division
- Active part in Simulated Turtle Nesting activity
- Worked with maintenance painting and striping parking lot at Visitor Center
- Assisted in moving and installing office furniture and cabinets
- Help build the Francis Bay Board Walk
- Assisted with Hikes with Park Interpretive Staff
- Assisted in Filing Documents using the Alpha system
- Assisted in doing interpretive hikes at historical sites
- Answered and directed telephone calls
- Assisted with special programs such as summer camps swimming lessons
- Assisted with special event programs such as Night Skies
- Cash customer purchases at Book Store
- Dispose of old documents using shredder
Education
Bachelor of Science - Information Technology & Networking Concentration Cybersecurity
DEVRY UNIVERSITY
Orlando, FL03.2025
Associate of Science - Information Technology & Networking Concentration Network Systems Administration
DEVRY UNIVERSITY
Orlando, FL06.2024
Associate of Science - Cybersecurity and Networking
DEVRY UNIVERSITY
Orlando, FL04.2024
High School Diploma -
Ivanna Eudora Kean High School
Charlotte Amalie06.2016
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Wireshark
- Nmap
- Command prompt
- PowerShell
- Linux terminal
- Sysinternals tool
- Python scripts
- Metasploit
- Snort rules
- Splunk
- Firewall rules
- Public speaking
- Customer service
- Data entry
- Critical thinking
- Active listening
- Incident response
- Risk assessment
- Attention to detail
- IT troubleshooting
- Problem-solving skills
- IT risk management
- Excellent interpersonal skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Organizational skills
- Excellent communication
- Calm under pressure
Accomplishments
- Resolved product issue through consumer testing.
- Completed intensive training in database fundamentals and software engineering.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CompTIA Security +, 05/13/24
- Certificate for completing the Federal Cyber Defense Skilling Academy under the Cybersecurity and Infrastructure Security Agency seal.
- Florida Driving License
Job Related Skills
Adobe Photoshop, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet, Phone, fax, copiers, scanners, calculator, cash register, handheld counter, X-Ray Machines, hand wand metal detectors, body scanners, Basic understanding and knowledge on how to use Wireshark, Nmap, Windows command prompt, PowerShell, Linux terminal, Sysinternals tool, Python scripts, Metasploit, snort rules, Splunk, firewall rules
Languages
English
Native or Bilingual
Timeline
Student Intern
CISA Federal Skilling Academy
02.2024 - 05.2024
TSO Officer
Transportation Security Administration (TSA)
07.2021 - Current
Cashier
Lowes
10.2019 - 03.2020
Ecommerce Personal Shopper
Walmart
08.2019 - 07.2021
Front End Supervisor/Sales Representative
Kmart
04.2016 - 06.2019
YCC Student
The Virgin Islands National Park
06.2014 - 08.2014
- CompTIA Security +, 05/13/24
- Certificate for completing the Federal Cyber Defense Skilling Academy under the Cybersecurity and Infrastructure Security Agency seal.
- Florida Driving License
Bachelor of Science - Information Technology & Networking Concentration Cybersecurity
DEVRY UNIVERSITY
Associate of Science - Information Technology & Networking Concentration Network Systems Administration
DEVRY UNIVERSITY
Associate of Science - Cybersecurity and Networking
DEVRY UNIVERSITY
High School Diploma -
Ivanna Eudora Kean High School
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