Reghan Conley
Clay,NY
Summary
Motivated and disciplined professional with experience in federal security screening and customer-focused retail environments, seeking to transition into a career in law enforcement. Proven ability to remain calm under pressure, enforce policies with integrity, and communicate effectively with diverse groups of individuals. Background as a Transportation Security Officer (TSO) provides a strong foundation in threat detection, situational awareness, and adherence to federal protocols. Complemented by sales experience demonstrating interpersonal skills, conflict resolution, and teamwork. Committed to serving and protecting the community with professionalism and accountability.
Overview
2
2
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
06.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Performed pat-downs to look for unauthorized materials and weapons. One example being when I found a small amount of marijuana hidden in a passengers groin area.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Sales Associate
Dicks Sporing Goods
08.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally.
Education
High School Regents Diploma -
John C. Birdlebough Highschool
Phoenix, NY06-2023
6 Credit Hours - Intro To Justice Systems/Criminal Justice
Cayuga Community College
Phoenix, NY01-2022
Skills
- Public safety awareness
- Threat management
- Customer relations skills
- Relationship building and management
- Patience and empathy
- Cultural awareness
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
06.2024 - Current
Sales Associate
Dicks Sporing Goods
08.2023 - 06.2024
High School Regents Diploma -
John C. Birdlebough Highschool
6 Credit Hours - Intro To Justice Systems/Criminal Justice
Cayuga Community College
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