I pride myself on being a quick learner. I thrive in fast-paced environments. I can adapt situationally to resolve issues with clients and coworkers. I'm an innovative team member with excellent communication skills.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
07.2017 - 05.2022
Train and mentor newly hired officers
Acquire information from passengers to assist in searches
Detect behavioral patterns out of the norm
Perform Standard Pat downs
Complete Administrative searches on passengers’ property
Operate multiple x-ray machines and identify potential threats
Locate and resolve potential threats inside passenger property
Effectively perform tasks in a high stress environment
Perform tests on various items looking for traces of explosives
Maintain authority over crowds of passengers.
Delivery Driver
Domino’s
11.2016 - 12.2017
Complete deliveries on time with customer satisfaction
Take and complete orders from customers
Prepare perfectly portioned pizzas and sides for customers
Clean and prepare the store for the next shift.
Administrative Assistant/ Coordinator/ Dispatcher
Trading Places International
05.2016 - 04.2017
Receive and dispatch guest calls to the maintenance department
Assign tasks to the maintenance crew to resolve all guest issues
Organize and modify office files for better productivity
Complete office orders by researching the latest prices of all suppliers
Update office worksheets using Excel to improve employee logs and records
Create Excel spreads to coordinate appliance inventories for the resort
Invoked an effective system to catalog parts in the shop.
Supervisor/ Dispatcher/ Driver
Mastercorp
06.2014 - 05.2016
Produce excellent quality units at a fast pace
Develop a routine to coach housekeepers
Turn units around in a timely manner
Acquired a Class E Missouri Driver’s license to better serve the team
Take calls/ listen to radio chatter/ Assign tasks/ Document all issues and resolves.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO
12.2020
TSO Basic Training -
Federal Law Enforcement Training
Glynco, GA
01.2017
Diploma -
Morgan City High School
Morgan City, LA
01.2012
Skills
Professionalism
Training/ Coaching
Natural Mediator
Communication
Excellent Customer Service
Able to lift and carry 50 lbs
Productive Multi-tasking
Situational Awareness
Microsoft Excel and Word
Emergency Preparedness
Behavioral Observations
Hazardous Items Knowledge
Baggage Inspections
Security Station Experience
Behavioral Analysis
Report Development
Procedure Implementation
Crisis Response
De-Escalation Techniques
Incident Reporting
Integrity and Honesty
Customer Relations Skills
Customer Service and Assistance
Cross-functional collaboration
Attention to detail
Explosives detection
Suspicious activity identification
Conflict resolution
Body scanner operation
Public safety awareness
Critical thinking
Ethical conduct
Affiliations And Accomplishments
I successfully completed training to become a Collateral Duty Safety officer to better assist my team.
I also voluntarily train and mentor new hires in a 3-week-long program to certify and prepare officers for the job.
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)