Cynthia Joseph
Miami Gardens,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
11.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Remained vigilant and maintained control of terminal entrances and exit points.
- Assisted leads and supervisors with verifying and screening passengers traveling with immigration documents or without any identification.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
Chiropractic Assistant
Singer Health Center
06.2020 - 11.2023
- Answered phones to respond to patient questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
Warehouse Associate
Amazon
12.2018 - 05.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Fast Food Team Leader
Checkers Rally's
02.2016 - 03.2020
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Accurately handled cash register transactions while providing excellent customer service.
- Assisted counter staff in packing ready orders and distributing to customers.
- Resolved customer complaints independently or with aid of supervisor.
Education
High School Diploma -
North Miami Beach Senior High School
North Miami Beach, FL06-2018
Skills
- Customer service and assistance
- Customer relations skills
- Effective written and verbal communication
- Electric muscle stimulation
- Front desk administration
- Certified in BLS
- Multitasking Abilities
- Problem-solving abilities
- Professionalism
Certification
- Basic Life Support Certification (BLS)
- Home Health Aide (HHA) Certification
- ServSafe Food Handler's Certification
- Passenger Support Specialist (PSS)
Languages
English
Creole
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
11.2023 - Current
Chiropractic Assistant
Singer Health Center
06.2020 - 11.2023
Warehouse Associate
Amazon
12.2018 - 05.2020
Fast Food Team Leader
Checkers Rally's
02.2016 - 03.2020
High School Diploma -
North Miami Beach Senior High School
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