Open To Work
Karen Albanesi-Toal
Coraopolis
Work Preference
Summary
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Overview
34
34
years of professional experience
1983
1983
years of post-secondary education
Work History
Transportation Security Officer
Dept. Of Homeland Security
Pittsburgh
09.2016 - Current
- Screened passengers and luggage for prohibited items using advanced detection equipment.
- Conducted security checks at checkpoints to ensure compliance with federal regulations.
- Collaborated with law enforcement agencies to enhance airport security measures.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Upheld strong customer service standards while completing screenings.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Flight Attendant
United Airlines
Chicago
11.1991 - 09.2015
- Provided exceptional customer service to ensure passenger satisfaction and comfort.
- Conducted safety demonstrations to inform passengers of emergency procedures.
- Assisted passengers with special needs to ensure a comfortable travel experience.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Ensured compliance with safety regulations and airline policies at all times.
Education
Carrick High School
Pittsburgh, PASkills
- Screening procedures
- Explosive detection
- Security compliance
- Identification verification
- Customer assistance
- Threat mitigation
- Emergency preparedness
- Behavioral observations
- Decision-making
- Teamwork and collaboration
- Customer service and assistance
Timeline
Transportation Security Officer
Dept. Of Homeland Security
09.2016 - Current
Flight Attendant
United Airlines
11.1991 - 09.2015
Carrick High School