Transportation Security Officer Basic Training Program
Hi, I’m
Stephanie Burgess
Bradenton,FL
Overview
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1
Certified Corrections Officer Penobscot County Sheriff's Office
Work History
Aviation Security Management
TSO Officer
05.2023 - 12.2023
Job overview
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Performed pat-downs to look for unauthorized materials and weapons.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Walgreens
Shift Leader
10.2021 - 04.2023
Job overview
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Penobscot County Sheriff's Office
Corrections Officer
03.2004 - 01.2014
Job overview
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
Education
Base Borden Collegiate InstituteBase Borden Ontario Canada
High School Diploma from Business Administration
06.1983
Certification
- Certified Corrections Officer Corrections Officer - Penobscot County Jail Bangor ME 2003-2014 -
- St. Petersburg FL,
- GardaWorld - 2016-2021
- Certificate of Graduation TSO Basic Training Program August 2023
Availability
See my work availability
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Available
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tuesday
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morning
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Timeline
TSO Officer
Aviation Security Management
05.2023 - 12.2023
Shift Leader
Walgreens
10.2021 - 04.2023
Corrections Officer
Penobscot County Sheriff's Office
03.2004 - 01.2014
Base Borden Collegiate Institute
High School Diploma from Business Administration