Gabriel Pantoja
Tempe,AZ
Summary
Diligent Servant Leader bringing 20+ years of experience in Outbound/Inbound operations consisting in development and start up of a 1.2 million sq ft distribution center. Oversight of 200 + associates and several leaders in the area of operations, production management and organizational development within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Focused and meticulous in all financial regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques, and safety initiatives. Effective communicator with Spanish fluency and well-versed in employee and peer relations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager, Contractual Position One Year
Funko
01.2023 - 02.2024
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and reduce (CPU) Cost Per Unit by 60%.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Implemented innovative programs to increase associate loyalty and reduce turnover.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Mentored and motivated team members to achieve challenging business goals.
Operations Manager
Dollar Tree Distribution Center
11.2020 - 12.2022
- Start up building inbound /outbound
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Increased CPH production levels by 10%.
- Used coordination and planning skills to achieve results according to schedule
Assistant General Manager
Arrons Fulfillment Center
07.2008 - 04.2020
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Coordinate staffing needs and conduct interviews
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Wal-Mart Distribution Center
Manager
01.2000 - 07.2008
- Continuously plan/ manage team/ evaluate production and financial areas within assigned groups to maximize sales and profitability
- Supervise associate activities to ensure prompt response to customer requests for information and services
- Closely adheres to budgets, manage sales projections and evaluates financial performance to ensure area profitability
- TMS rollout / implementation of operating systems
- Assisted in recruiting, hiring and training of team members.
- Worked as project manager in key area set up of new buildings.
- Advised in writing and implementation of SOP’s ( Standard Operating Procedures )
Skills
- Ability to multi-task efficiently under pressure with meeting deadlines
- Lean manufacturing and quality systems
- Employee relations and conflict resolution
- Business administrative and organizational skills
- Customer service/intra-personal skills
- Excellent problem solving skills in efficient fast-paced environment
- Computer competencies
- Microsoft Office,Power Point, MS Word, Vocollect system, Warehouse Management Systems
- Microsoft Excel and Adobe systems
Certification
- Wal-Mart Logistics University 2000, Distribution Technology and Human Relations
- Star12/ NST National Skills Training 2018, Supply Chain Transportation & Logistics Management
- OSHA Certification
Timeline
Operations Manager, Contractual Position One Year
Funko
01.2023 - 02.2024
Operations Manager
Dollar Tree Distribution Center
11.2020 - 12.2022
Assistant General Manager
Arrons Fulfillment Center
07.2008 - 04.2020
Wal-Mart Distribution Center
Manager
01.2000 - 07.2008
- Wal-Mart Logistics University 2000, Distribution Technology and Human Relations
- Star12/ NST National Skills Training 2018, Supply Chain Transportation & Logistics Management
- OSHA Certification
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