Gabriel Pantoja
Middletown,DE
Summary
Dynamic leader with proven expertise in team motivation and conflict resolution, honed as Assistant Kitchen Manager at Taco Reho. Excelled in staff training, boosting team performance, and enhancing customer satisfaction through effective problem-solving. Serve Safe Certified, embodying a professional appearance and fostering a positive work environment. Achieved significant improvements in operational efficiency and service quality. Has a passion in cooking and being in the kitchen
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead and Assistant Kitchen Manager
Taco Reho
Middletown, DE
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Completed cash and credit card transactions accurately using POS software.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Setting line for daily work
- Handle prep-work to open and continue work flow
Food Truck Manager
Taco Reho
Middletown, DE
10.2023 - 12.2024
- Greeted customers, answered menu questions and responded to complaints.
- Assisted food prep and assembly on line and served [Number] customers per day.
- Accepted orders and packed food for takeout and delivery.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Conducted regular equipment maintenance checks to prevent downtime due to malfunctions or breakdowns.
- Adapted quickly to changing conditions or unexpected challenges during events or operating hours without compromising service quality.
- Streamlined order processing with improved systems organization, resulting in faster service times for customers.
- Implemented eco-friendly practices within the food truck''s operations to minimize environmental impact while maintaining profitability.
- Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
- Ensured compliance with all required permits/licenses by staying up-to-date on regulatory requirements.
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
- Planned daily menus and prepped food for service.
- Trained food truck employees to follow established safety and hygiene standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Assistant Manager
Friendly's Restaurant
MIddletown, DE
05.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Appo High
Middletown, DE 06-2023
Skills
Serve Safe Certified
- Team motivation
- Conflict resolution
- Workplace
Safety - Positive attitude
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Staff training and development
- Daily workflows
- Team collaboration and leadership
- Professional appearance
Certification
- ServSafe Food Handler's Certification
- Fluent bilingual
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead and Assistant Kitchen Manager
Taco Reho
10.2023 - Current
Food Truck Manager
Taco Reho
10.2023 - 12.2024
Assistant Manager
Friendly's Restaurant
05.2021 - 08.2024
High School Diploma -
Appo High