Emily Koontz
Statesville,NC
Summary
Dynamic Shift Lead with a proven track record at Coaches Sports Bar And Grill, excelling in team motivation and employee training. Expert in operations management and conflict resolution, I foster a safe and productive environment, enhancing guest service and staff development. Committed to maintaining high standards of quality control and loss prevention.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Coaches Sports Bar And Grill
11.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Hourly Manager
Coaches Sports Bar And Grill
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed all hourly employees.
Education
High School Diploma -
North Iredell High School
Olin, NC06-2021
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Safe serve certified
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Rules enforcement
- Staff motivation
- Operations monitoring
- Loss prevention
- Staff development
- Operations management
- Coaching and mentoring
- Crew coordination
- Quality control
- Inventory management
- Staff onboarding
Certification
- ServSafe Food Handler's Certification
Timeline
Shift Lead
Coaches Sports Bar And Grill
11.2021 - Current
Hourly Manager
Coaches Sports Bar And Grill
11.2021 - Current
High School Diploma -
North Iredell High School
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