Gabriel Payano
Door Dash
Brooklyn,NY
38
years of professional experience
Over 20 years of experience in Customer Service. Bilingual, fluent in Spanish.
Work History
Delivery Services
6 Years 11 Months- Duties consist of loading, transporting, and delivering items to clients or businesses in a safe, timely manner. Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied. Assisting with loading and unloading items from vehicles.
Customer Service Specialist
17 Years 7 Months- Provided daily customer service and guidance to passengers coming into and departing from JFK Airport located in NY, a fast paced international airport. Operated under minimum supervision while ensuring to provide outstanding customer service to passengers. Able to multitask in a fast-moving environment to ensure all questions were answered satisfactory while maintaining the company standards and ensuring customer satisfaction. Received employee of the year recognition as well as several employee of the months awards due to providing quality and reliable work standards.
Customer Service Specialist
3 Years 3 Months- Provided daily customer service and guidance to passengers coming into and departing from JFK Airport located in NY, a fast paced international airport. Operated under minimum supervision while ensuring to provide outstanding customer service to passengers. Able to multitask in a fast-moving environment to ensure all questions were answered satisfactory while maintaining the company standards and ensuring customer satisfaction.
Shipping, Packing and Order Specialist
7 Years 5 Months- Worked in a fast-paced umbrella manufacturing and shipping warehouse. In charge of pulling, packing and shipping orders while maintaining 100% quality control and standards within the company. Ensured to properly log shipments and account for inventory leaving the warehouse while properly updating the tracking system.
Skills
Organization Skills
Records Management
Conflict-Resolution
Strong Work Ethic
Training & Development
Time-Management
Creative Problem Solving
Cross-Functional Team Leadership
Policy and Procedure Development
Risk Management
Timeline
Delivery Services
Door Dash
09.2019 - CurrentRead More
Customer Service Specialist
Gateway Security
09.1999 - 04.2017Read More
Customer Service Specialist
World Flight Services
06.1996 - 09.1999Read More
Shipping, Packing and Order Specialist
Shaw Creations
01.1989 - 06.1996Read More