GABRIEL Prado
Elk Grove,California
Summary
Dynamic professional with extensive customer service experience at Home Depot, excelling in active listening and critical thinking. Proven ability to resolve issues and enhance customer satisfaction, while maintaining accurate records. Skilled in data entry and committed to fostering positive client relationships, ensuring a welcoming environment for all.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Home Depot
09.2025 - Current
- Assisted customers with inquiries, resolving issues efficiently and effectively.
- Learned and suggested product details to provide accurate information and support to clients.
- Handled customer complaints with empathy, ensuring a positive experience.
- Maintained accurate records of customer interactions for future reference.
Sommelier
Draconis Winery
02.2025 - Current
- Curated extensive wine selections to enhance customer experiences and drive sales.
- Educated staff on wine pairings, improving service quality and guest satisfaction.
- Conducted tastings and events, showcasing wines and fostering customer engagement.
- Developed training programs for new sommeliers, enhancing team knowledge and performance.
Fitness Instructor/Owner/Operator
Dyanmic Dance and Fitness
12.2015 - Current
- Started out as an instructor at the Zumba studio I now own.
- Responsible for:
Customizing training programs for individuals and groups.
Demonstrating how to perform various exercises and routines.
Showing proper use of equipment and correct techniques.
Monitoring clients during workouts to ensure proper form and minimize injury.
Suggesting exercise alternatives for clients with varying fitness levels and skills. - As an owner, continued to prioritize the above responsibilities.
- Additional responsibilities include:
Maintaining strong rapport with both long-term and new clients.
Building community with fellow Zumba instructors.
Creating a safe and welcoming environment for anyone seeking to improve their fitness.
Making decisive choices to ensure the long-term success of the studio.
Upholding professionalism and ethical judgment in major business decisions.
Hardware Sales Associate
Home Depot
11.2012 - Current
- Assisted customers in selecting hardware products suited to their needs.
- Learned and utilized point-of-sale systems for efficient transaction processing.
- Maintained organized displays, showcasing current promotions and product features.
- Supported inventory management through regular stock checks and replenishment.
Education
Bachelor of Arts - Sociology
California State University
CA05-2018
High School Diploma -
Elk Grove High School
Elk Grove, CA05-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Home Depot
09.2025 - Current
Sommelier
Draconis Winery
02.2025 - Current
Fitness Instructor/Owner/Operator
Dyanmic Dance and Fitness
12.2015 - Current
Hardware Sales Associate
Home Depot
11.2012 - Current
Bachelor of Arts - Sociology
California State University
High School Diploma -
Elk Grove High School
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