Gabriel Rocha
Austin,TX
Summary
Achieved significant improvements in team performance and customer satisfaction at Sonic Drive-in by mastering multitasking and fostering cross-functional teamwork. Excelled in resolving conflicts and training staff, ensuring high standards of service and safety. Demonstrated exceptional problem-solving and active listening skills, contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Cook Operator
Sonic Drive-in
Austin, TX
12.2023 - Current
- Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
- Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
- Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
Manager
Sonic Drive-in
Austin, TX
01.2023 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Carhop Server
Sonic Drive-in
Austin, TX
01.2020 - 11.2023
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
Skills
- Cross-Functional Teamwork
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Multitasking
- Problem-Solving
- Active Listening
Languages
Spanish
Limited Working
Timeline
Cook Operator
Sonic Drive-in
12.2023 - Current
Manager
Sonic Drive-in
01.2023 - 11.2023
Carhop Server
Sonic Drive-in
01.2020 - 11.2023