Mara Jessica Nunez
Stockton,CA
Summary
Dynamic and results-driven professional with extensive experience at Pollo Loco, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and driving sales growth through effective training and conflict resolution. Skilled in inventory management and fostering a positive work environment to achieve high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Manager Cook Cashier
Food Truck
Stockton
04.2018 - 06.2026
General Manager
Pollo Loco
Stockton, CA
10.2016 - 03.2018
- Oversaw daily operations to ensure efficient restaurant functioning and high customer satisfaction.
- Implemented training programs to enhance staff performance and service quality.
- Managed inventory controls and supply chain logistics to minimize waste and reduce costs.
- Developed marketing strategies to increase brand awareness and drive sales growth.
Cashier
Y Pollo Loco
Stockton, CA
02.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of the cashier area to ensure a welcoming environment.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cook
Pollo Loco
Stockton, CA
07.2015 - 12.2015
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with food safety regulations.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Collaborated with team members to streamline kitchen operations, improving overall efficiency during peak hours.
Cashier
Del Taco
Stockton
02.2012 - 05.2013
Education
High School Diploma -
Edison High School
100 Doctor M.L.K. Stockton Ca 9520606-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Cross-functional teamwork
- Conflict resolution
- Sales techniques
- Workforce management
- Disciplinary techniques
- Cross-functional team management
- Problem resolution
- Positive attitude
Timeline
Manager Cook Cashier
Food Truck
04.2018 - 06.2026
General Manager
Pollo Loco
10.2016 - 03.2018
Cashier
Y Pollo Loco
02.2016 - 10.2016
Cook
Pollo Loco
07.2015 - 12.2015
Cashier
Del Taco
02.2012 - 05.2013
High School Diploma -
Edison High School