Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriel Rodriguez

Springfield,MA

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caregiver

02.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Transported clients to and from medical appointments with safety and efficiency.

Customer Service Associate

Home Depot
01.2022 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Worked outdoors in weather conditions to care for plants and serve customers.

Yard Marshall (Warehouse)

Amazon
10.2019 - 06.2021
  • Worked with inventory managers and unloaders to plan deliveries.
  • Ability to understand and interact with Amazon warehouse management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate yard inventory.
  • Perform Trailer Dock Release (TDR) and comply with safety standards and processes.
  • Coordinate with operations and delivery service providers to ensure smooth flow of traffic through launch pads, ensure safe operations, and drive on-time dispatch performance.
  • Ensure that all safety measures and precautions are in place and being used regarding docks, trailers and delivery vehicles.
  • Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Customer Service Associate

ROUND 1
02.2019 - 10.2019
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Operated cash register to record all transactions accurately and efficiently.

Customer Service Associate

Lowe’s
05.2018 - 08.2019
  • Strong command of Lowe's computer software platform.
  • Excellent communication skills with customers and other associates.
  • Dedicated to assisting customer in any way possible willing to work promotional events and holidays loaded and unloaded merchandise on trucks.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped average of 30 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Assisted customers with locating and choosing merchandise in any store department.

Education

Some College (No Degree) - Culinary Arts

Holyoke Community College
Holyoke, MA

High School Diploma -

Springfield Central High School
Springfield, MA

Skills

  • Problem-solving
  • Communication skills
  • Safety and compliance
  • Bilingual Spanish/English
  • Verbal and Written Communication Skills
  • Multitasking and Organization
  • Patient Care

Certification

  • CVS Program - Certified Pharmacy Technician

Timeline

Caregiver

02.2023 - Current

Customer Service Associate

Home Depot
01.2022 - 05.2022

Yard Marshall (Warehouse)

Amazon
10.2019 - 06.2021

Customer Service Associate

ROUND 1
02.2019 - 10.2019

Customer Service Associate

Lowe’s
05.2018 - 08.2019

Some College (No Degree) - Culinary Arts

Holyoke Community College

High School Diploma -

Springfield Central High School

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Gabriel Rodriguez