Gabriel Rodriguez
San Antonio,TX
Summary
Manager with experience serving customers and team members through effective communication and organizational efficiency. Proficient in building and maintaining relationships with customers. Tenacious leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Manager
Dutch Bros
09.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
Assistant Store Manager
Dutch Bros
03.2024 - 09.2024
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Shift Lead
Dutch Bros
11.2022 - 03.2024
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Jason's Deli
04.2022 - 08.2022
- Greeted customers and answered questions.
- Kept customers satisfied by anticipating and meeting their needs.
- Collaborated with staff to achieve an optimal service and environment for customers.
- Bringing consistently good service to high numbers of customers.
- Kept work station and environment clean through the bussing of dishes and cleaning of restaurant.
- Became experienced with use of the cash register.
- Worked and thrived in a busy work environment.
Server
Pho 4 Star
06.2018 - 08.2018
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stocked server areas with supplies before, during, and after shifts.
- Prepared specialty drinks for customers.
Education
Associate of Applied Science - Digital Video and Cinema Production
Northwest Vista College
San Antonio, Texas09.2026
Skills
- Adaptability
- Hard Worker
- Fast Learner
- Customer Service
- Verbal and written communication
- Customer relationship management (CRM)
Timeline
Manager
Dutch Bros
09.2024 - Current
Assistant Store Manager
Dutch Bros
03.2024 - 09.2024
Shift Lead
Dutch Bros
11.2022 - 03.2024
Server
Jason's Deli
04.2022 - 08.2022
Server
Pho 4 Star
06.2018 - 08.2018
Associate of Applied Science - Digital Video and Cinema Production
Northwest Vista College
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