Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
High Level Store Manager
2 Years 3 Months
Zaxbys | 02.2024 - 05.2026
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Trained and mentored staff, fostering a collaborative team environment.
TOP RIGHT TRAINING MANAGER
5 Years 8 Months
GPS HOSPITALITY | 05.2018 - 01.2024
Developed and implemented training programs to enhance employee performance and service quality.
Analyzed training needs and created customized learning materials for diverse team members.
Evaluated training effectiveness through feedback, assessments, and performance metrics analysis.
Mentored junior trainers, fostering a culture of continuous improvement within the training team.
Utilized various learning management systems to track employee progress and compliance with safety regulations.
Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Trained new hires to perform cross-training exercises with experienced workers.
Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
GENERAL MANAGER
3 Years 2 Months
SONIC | 03.2015 - 05.2018
Led staff training sessions to enhance team performance and operational knowledge.
Oversaw daily operations to ensure high-quality service and customer satisfaction.
Streamlined inventory management processes, reducing waste and improving efficiency.
Implemented cost-control measures, optimizing budget allocation across departments.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
GENERAL MANAGER
1 Year 6 Months
ARBY'S | 09.2013 - 03.2015
Oversaw daily operations to ensure high-quality service and customer satisfaction.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Streamlined inventory management processes, reducing waste and improving efficiency.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
FRAMER MANAGING PARTNER
ART, LARCHMONT | 08.2008undefined
ACHIEVEMENTS: TRAINED INSIDE AN ESTABLISHED STORE (1958)
INCREASED SALES BY 50K DOING MORE VOLUME PRODUCTION,
ADDING ANOTHER RETAIL LINE, MEET & GREET EVENTS, LARSON
JUHL ARTISTRY LINE, AND FOCUSED MARKETING (JUST US TWO)
INVESTED $$ TO OPEN ANOTHER STORE IN ATLANTA MARKET.
Skills
Ability to quickly asses a store and make strategic plans for immediate improvement
Can identify team members for next level training
Develop a high performing team capable & knowledgeable to move business in a positive direction
Local Area Manager SA (Currently in Retail Principle SA/NT Secondment) at TelstraLocal Area Manager SA (Currently in Retail Principle SA/NT Secondment) at Telstra