Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Gabriel Sabino

Gabriel Sabino

Mount Vernon,NY

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technician Specialist

Optimum Technologies
Yonkers, NY
04.2024 - 09.2024
  • Participated in team meetings to discuss project progress, timelines and goals.
  • Configured system settings and installed hardware components according to customer specifications.
  • Resolved customer complaints quickly and efficiently while providing excellent customer service.
  • Assisted in training users on new products or software updates.
  • Assisted in troubleshooting, repairing and maintaining complex electronic systems and equipment.
  • Provided technical support to customers for installation of new products and software upgrades.
  • Analyzed data collected from tests performed on electronic systems to identify potential problems or areas for improvement.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Sales Representative

Verizon Wireless
Chappaqua, NY
08.2023 - 06.2024
  • Maintained accurate records of all sales and prospecting activities.
  • Analyzed market trends to identify potential sales opportunities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Analyzed customer feedback to improve products and services.
  • Generated new sales leads through cold calling and networking activities.
  • Provided technical support for customers using the company's products or services.

Media Manager

Heavenly Vision Christian Center
The Bronx, NY
01.2018 - 01.2023
  • Hired and trained media team members and organized staff teams and tasks.
  • Produced films and other video products, regulating distribution and operating film library.
  • Observed and reported on social, economic and political trends that affect employers.
  • Generated weekly reports on the effectiveness of campaigns.
  • Developed and implemented media strategies to promote company's products and services.

Education

Associate of Arts - Theology

River Bible Institute
Tampa, FL
05-2016

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06-2012

Skills

  • Network Administration
  • Systems Analysis
  • Software Installation
  • Application support
  • Information Protection
  • Technical Support
  • Customer Service
  • Remote Support
  • Call Center Operations
  • Product Troubleshooting
  • Operating systems
  • Training abilities
  • Network configuration
  • MS Office proficiency
  • Microsoft Outlook
  • Issue Troubleshooting
  • LAN/WAN
  • Technical Troubleshooting

Affiliations

  • Sports(Baseball,football,basketball, hiking & swimming)
  • Fishing
  • Going out for food
  • reading a good
  • writing (music,spoken word,poetry,and stories

Languages

English
Professional
Spanish
Professional

Accomplishments

  • most improved student award @ Mount Vernon High School
  • George Bochow award for the longest recorded homerun @ Mount Vernon High School
  • Sportsmanship award @ Mount Vernon Highschool
  • Promotion to Media Manager @ Heavenly Vision Christian Center
  • Promotion to front desk manager @equinox fitness 59th Columbus circle location

Certification

  • Qualys Vulnerability Management Detection and response
  • Qualys Endpoint detection and response
  • Qualys Cloud agent
  • Qualys Policy Compliance
  • Qualys web application scanning
  • Microsoft Azure
  • Google Cloud

References

References available upon request.

Timeline

Technician Specialist

Optimum Technologies
04.2024 - 09.2024

Sales Representative

Verizon Wireless
08.2023 - 06.2024

Media Manager

Heavenly Vision Christian Center
01.2018 - 01.2023

Associate of Arts - Theology

River Bible Institute

High School Diploma -

Mount Vernon High School

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Gabriel Sabino