Gabriel Tonioni
Philadelphia,PA
Summary
Developed strong sales skills and customer relationship management from early exposure to family business in Brazil. Currently based in the US with legal work authorization and conversational English proficiency. Eager to contribute to a dynamic team with a focus on sales and customer service excellence.
Overview
12
12
years of professional experience
Work History
Sales Associate
Family Business
Volta Redonda, Rio de Janeiro
01.2010 - 04.2022
- Delivered exceptional customer service by greeting customers promptly, and anticipating their needs.
- Processed transactions accurately and efficiently using point-of-sale (POS) systems.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Educated customers on product features, pricing, and services to support informed purchasing decisions.
- Developed and executed promotional strategies that increased sales volume by building customer loyalty.
- Adapted the sales approach based on customer needs, resulting in higher closing rates.
Education
High School Diploma -
IE Professor Manuel Marinho
Brazil12-2021
Skills
- Microsoft Office (Word, Excel)
- Customer relationship management (Salesforce)
- Point of sale systems
- Cash handling
- Data entry
- Customer service
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Adaptability
- Negotiation skills
- Portuguese (native)
- English (intermediate)
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Sales Associate
Family Business
01.2010 - 04.2022
High School Diploma -
IE Professor Manuel Marinho