Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Visco

Kenmore

Summary

I am someone who has a high standard of work ethic, believing the bare minimum of my expectations to be set not only at growth for myself but also ensuring that any team I am a part of grows as well. I am not only well versed in the technological fields and distribution, but take a personal interest in them which drives me to go above and beyond to ensure that my knowledge and the application of said knowledge is not only high but ever growing.


I personally believe that any challenge is an opportunity to identify a weakness and grow not only my own skills but also those of my coworkers and team mates to ensure the best results for any team I am a part of as well as the best experience for partners and customers that rely on our efforts.

Overview

13
13
years of professional experience

Work History

Support Representative I

Dell Federal, Ingram Micro
09.2019 - Current
  • While I began this role doing primarily standard procedure quoting and order processing, I have in the 6 years that I've been working here grown not only in my ability to lead and educate other team members, but also in my ability to cultivate relationships with both members of the vendor, in this case Dell, inside sales team and end user team representatives, but also with partners, relationships which I've used to drive business and grow partner companies' business in the Dell federal space.
  • Not only have I assisted partners with pre-existing relationships/business in the Dell fed space, but I've also discovered partners who had potential and grown their business from net new in this space to doing multiple millions of dollars in business annually.
  • I've developed myself as a team leader who many members of my team are able to look up to and come to when they are unsure of how to proceed in unfamiliar situations and to educate them on the standard and non-standard procedures for properly functioning in the Dell Federal business space.
  • While in this role, I have become a flexible asset across both the commercial and federal business for Dell, specifically spearheading the growth of the OEM business for Dell Federal, a previously largely undeveloped part of the business for Ingram Micro that has grown considerably in 2025 through directional changes with Dell as well as my efforts to secure and grow the business from the distribution side. My responsibilities for this business are comprehensive, owning partner relationships and all opportunities from genesis/initial request to quoting and through the ordering process.

Point Caller

RMA
04.2018 - 08.2019
  • Worked in a call center, primarily making outbound calls to reach potential customers to purchase various services, but also accepting inbound calls to assist customers who were interesting in the services oered.
  • While in this role, I was typically the standard the rest of my colleagues were compared against due to my high work ethic and data proven levels of productivity.

Line Cook/General Associate

Bruno's Pizzeria
08.2015 - 05.2017
  • Worked as part of a team in a kitchen to fulfil incoming orders, as well as to pre-prepare specific items prior to the beginning of the busy hours of the shifts, requiring well developed communication in order to prevent hindrance of the smooth functionality required in a high stress environment with tight timelines for finishing requests from the time of entry, as well as requiring accurate data recording to ensure that dates of food preparation were accurate.

Youth Volunteer

SPCA Serving Erie County
12.2012 - 05.2017
  • Began working at the SPCA Serving Erie County as a youth volunteer, driven by a desire to assist the community in a positive manner.
  • Initially, when I began this role I worked primarily on light cleaning and other miscellaneous activities, such as preparing mail for donation drives and putting together blankets for cats and dogs out of spare felt.
  • Due to my dedication and work ethic, I was eventually granted the responsibilities related to assisting the director and assistant director of Volunteer Services in running the youth program, handling administrative book keeping (e.g. recording the hours of other youth volunteers), as well as acting as a team lead and directing my fellow youth volunteers in their performance of tasks I had previously been assigned in the beginning of my tenure in this role.

Education

High School Diploma -

Kenmore West High School
Kenmore, NY
06.2017

Skills

  • Developing Business Relationships
  • Knowledgeable in technological fields
  • Well Versed in Microsoft Office Suite
  • Adaptability in Administrative Systems
  • Programming (Python, HTML)

Languages

English
Full Professional
German
Limited Working

Timeline

Support Representative I

Dell Federal, Ingram Micro
09.2019 - Current

Point Caller

RMA
04.2018 - 08.2019

Line Cook/General Associate

Bruno's Pizzeria
08.2015 - 05.2017

Youth Volunteer

SPCA Serving Erie County
12.2012 - 05.2017

High School Diploma -

Kenmore West High School

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