Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Crossroads Ford
, VA
08.2024 - 04.2025
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Commercial Account Manager
Richmond Ford Lincoln
10.2023 - 08.2024
Selling, delivering, and building value, working directly with businesses and business owners.
Prepared customer presentations and demonstrations of products to solicit new business.
Processed daily mail, email and phone calls from customers and producers to generate new business.
Analyzed client needs to identify coverage solutions and produced policy and quotes.
Negotiated rates to set up finance contracts.
Conducted regular account reviews with clients to assess their current needs, discuss potential concerns, and identify opportunities for additional business.
Armored Truck Driver/Guard
GardaWorld Security Services
08.2021 - 08.2022
Armed transport driver escorting cash and services across Tennessee.
Call Center SME
Concentrix
10.2020 - 05.2021
Taking calls from Medicaid members as well as documenting and taking care of needs.
Supervising team of agents as a SME
Cook
Hardees
08.2018 - 01.2019
At Hardee's I was in charge of cooking, prepping, plating and maintaining the kitchen.
Catering Assistant
Backwoods bistro
01.2016 - 12.2016
This was my first job. It threw me into an amazing work environment that I truly enjoyed.
I was lead expo, which consisted of cooking, prepping, plating, and serving.
Education
High school diploma -
James Madison University
Harrisonburg, VA
Skills
Customer service
Customer relations
Customer relationship building
Sales expertise
Sales closing
Complex Problem-solving
Customer retention
Product and service sales
Relationship selling
Cold calling
Lead prospecting
Post-sales support
B2B and B2C sales
Certification
Driver's License
Guard Card
Va Motor Vehicle Sales License
Additional Information
Multiple years competing in esports tournaments online as a side hustle. Knowledge of gaming, streaming, and basic computers.
Personal Information
Work Permit: Authorized to work in the US for any employer