Gabriel Whitehead
Las Vegas,NV
Summary
Dynamic professional with extensive experience in customer service and relationship building, notably as an Insurance Agent at Bankers Life Insurance Company. Proven track record in complaint handling and cross-selling, enhancing client satisfaction through personalized solutions. Skilled in time management and cash handling, consistently achieving high performance in fast-paced environments.
Experienced with local and regional food delivery routes, ensuring timely and accurate deliveries. Utilizes effective communication and problem-solving skills to handle dynamic delivery scenarios. Track record of maintaining excellent customer service and punctuality.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
13
13
years of professional experience
Work History
Food Delivery Driver
Frito-Lay
01.2024 - 02.2025
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Displayed professionalism in all communications between staff and patrons.
- Optimized routes using GPS systems for precise delivery estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Enhanced collaboration with restaurants ensuring efficient transfer of orders.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Increased repeat business by providing friendly and professional service to customers.
- Developed and maintained professional relations between customer, store personnel, and company.
- Participated in organizing and loading food orders into delivery vehicle to expedite workflow.
- Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
Insurance Agent
Bankers Life Insurance Company Of America
10.2011 - 01.2024
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Bartender
Krush Lounge
02.2017 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
CDL Class A -
South West Trucking School
Las Vegas, NV01.2024
High School Diploma -
Roxborough High School
Las Vegas, NV06.2008
Skills
- Service delivery
- Customer service
- Relationship building
- Customer care
- Active listening
- Complaint handling
- Cross-selling products and services
- Closing techniques
- Sales software proficiency
- Inventory management
- Cocktail preparation
- Cash handling
- Health regulations
- Communication skills
- Time management
- Strong multitasking
- Clear and effective communication
- Customer service expertise
- Menu memorization
- Hospitality service expertise
- Drink preparation techniques
- Inventory
Timeline
Food Delivery Driver
Frito-Lay
01.2024 - 02.2025
Bartender
Krush Lounge
02.2017 - 03.2021
Insurance Agent
Bankers Life Insurance Company Of America
10.2011 - 01.2024
CDL Class A -
South West Trucking School
High School Diploma -
Roxborough High School
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