Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Acosta

Bethlehem,PA

Summary

Encouraging manager and analytical problem-solver with talents for leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Operations Manager

Geodis Logistics
12.2020 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Led the development and execution of comprehensive plans for successful new product introductions, including labor planning, pick layout, and shipping plans.
  • Implemented a streamlined process for daily order processing and replenishment which resulted in increased pick throughput.
  • Assisted in recruiting, hiring and training of team members on proper protocols and customer standards.

Operations Supervisor

Geodis Logistics
02.2020 - 12.2020
  • Compiled training materials for new employees and tracked skill development.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Successfully motivated and led team members to consistently meet and exceed productivity standards, resulting in the achievement SLA targets.

Operations Lead

Geodis Logistics
06.2019 - 02.2020
  • Managed and allocated staff and material resources to meet production goals.
  • Performed quality control and monitored production efforts.
  • Motivated and trained employees to maximize team productivity.

Operations Customer Service Representative

Geodis Logistics
02.2019 - 06.2019
  • Managed order processing, utilized velocity reports analyzed order profiles to reslot.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Executive Assistant

Real Label
02.2018 - 08.2018
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Coordinated events and worked on ad hoc projects.
  • Updated spreadsheets and databases to track, analyze, and report sales data.

Education

Bachelor of Arts - International Business

San Diego State University
San Diego, CA
05.2018

Skills

  • Project Management
  • Staff Management
  • Customer Service
  • Citrix
  • Critical Thinking
  • Teammate Development

Languages

Spanish
Professional Working

Timeline

Operations Manager

Geodis Logistics
12.2020 - Current

Operations Supervisor

Geodis Logistics
02.2020 - 12.2020

Operations Lead

Geodis Logistics
06.2019 - 02.2020

Operations Customer Service Representative

Geodis Logistics
02.2019 - 06.2019

Executive Assistant

Real Label
02.2018 - 08.2018

Bachelor of Arts - International Business

San Diego State University

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Gabriela Acosta