Gabriela Acosta
Bethlehem,PA
Summary
Encouraging manager and analytical problem-solver with talents for leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Geodis Logistics
12.2020 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led the development and execution of comprehensive plans for successful new product introductions, including labor planning, pick layout, and shipping plans.
- Implemented a streamlined process for daily order processing and replenishment which resulted in increased pick throughput.
- Assisted in recruiting, hiring and training of team members on proper protocols and customer standards.
Operations Supervisor
Geodis Logistics
02.2020 - 12.2020
- Compiled training materials for new employees and tracked skill development.
- Enforced regulatory and company policy compliance to improve workplace and employee safety.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Successfully motivated and led team members to consistently meet and exceed productivity standards, resulting in the achievement SLA targets.
Operations Lead
Geodis Logistics
06.2019 - 02.2020
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Motivated and trained employees to maximize team productivity.
Operations Customer Service Representative
Geodis Logistics
02.2019 - 06.2019
- Managed order processing, utilized velocity reports analyzed order profiles to reslot.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Executive Assistant
Real Label
02.2018 - 08.2018
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated events and worked on ad hoc projects.
- Updated spreadsheets and databases to track, analyze, and report sales data.
Education
Bachelor of Arts - International Business
San Diego State University
San Diego, CA05.2018
Skills
- Project Management
- Staff Management
- Customer Service
- Citrix
- Critical Thinking
- Teammate Development
Languages
Spanish
Professional Working
Timeline
Operations Manager
Geodis Logistics
12.2020 - Current
Operations Supervisor
Geodis Logistics
02.2020 - 12.2020
Operations Lead
Geodis Logistics
06.2019 - 02.2020
Operations Customer Service Representative
Geodis Logistics
02.2019 - 06.2019
Executive Assistant
Real Label
02.2018 - 08.2018
Bachelor of Arts - International Business
San Diego State University
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