Gabriela Apachito
Magdalena,New Mexico
Summary
Dependable sales representative with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Also very eager to learn anything new that will help me preform the job more efficiently. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AX Propane
Magdalena, NM
04.2019 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative
Family Dollar
Magdalena, NM
11.2018 - 04.2019
- Greet and welcome customers.
- Work register, made deposits, cash out register.
- Stock shelves
- Clean store
- Offer assistants to customers if need.
Care Manager
Positive Outcomes Inc.
Socorro, NM
06.2017 - 01.2018
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Checked in with clients to make sure their caregivers were caring for them properly
- Handle paperwork for caregivers, such as helping them fill out time card fixes, or other important documents.
- Help clients find caregivers.
Preschool Teacher's Assistant
Positive Outcomes Inc.
Socorro, NM
05.2016 - 06.2017
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Engaged and entertained children through recreational and educational activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
Education
High School Diploma -
Magdelena Municpal School
Magdalena, NM05.2016
Skills
- Can operate microsoft word
- Exel
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Upbeat and Positive Personality
- Credit Card Payment Processing
- Responding to Difficult Customers
- Answering Customer Questions
- Microsoft PowerPoint
- Sales expertise
Timeline
Customer Service Representative
AX Propane
04.2019 - 04.2020
Customer Service Representative
Family Dollar
11.2018 - 04.2019
Care Manager
Positive Outcomes Inc.
06.2017 - 01.2018
Preschool Teacher's Assistant
Positive Outcomes Inc.
05.2016 - 06.2017
High School Diploma -
Magdelena Municpal School
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