Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gabriela Archilla

Kissimmee,FL

Summary

Adept at multitasking and team collaboration, I enhanced customer satisfaction and efficiency in high-pressure environments at Cereza Coffee House. Skilled in guest relations and CPR, my proactive approach and detail-oriented mindset led to significant improvements in service delivery and team dynamics, embodying adaptability and exceptional communication. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills while making a significant contribution to the success of the company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Host

Cereza Coffee House
06.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Clerk

Aspire Health Partners
04.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

PCT

Aspire Heath
02.2024 - Current
  • Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
  • Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
  • Promoted a culture of excellence within the PCT program by setting high expectations for both academic achievement and professional conduct among students.
  • Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
  • Ensured a safe and supportive learning environment by enforcing strict adherence to clinical policies and procedures.
  • Strengthened healthcare team's efficiency, organizing hands-on workshops for practical skills enhancement.
  • Improved patient satisfaction with empathetic and skilled care delivery by precepting novice healthcare professionals.
  • Oversaw laboratory and clinical environments to help students advance knowledge and abilities.

Nanny

Childcare
05.2021 - Current
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.

Customer Service Representative

GUESS Factory
10.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Lifeguard

Loews Hotels
07.2021 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
  • Coordinated with emergency services for swift evacuations during severe weather threats.
  • Organized beach events to foster sense of community and promote water safety.
  • Administered first aid and CPR, ensuring rapid response to accidents.
  • Collaborated with local schools to implement water safety programs, broadening community outreach.

Front Desk Receptionist

La Esperanza
01.2018 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Customer Service Representative

Cereza Coffee House
10.2019 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate Of Science - Sugucal Tech

South College
Orlando

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • Guest relations
  • Table assignment coordination
  • Reservation coordination
  • First aid training
  • Foreign language skills
  • Customer engagement
  • Food running
  • Hospitality service expertise
  • Flexible and adaptable
  • Phlebotomist
  • CPR
  • CPI

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Awarded Award name in Month Year.
  • Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
  • Improved customer satisfaction by resolving issues in a timely manner.

Certification

  • CPR
  • CPI
  • Phlebotomist
  • First aid

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

Cereza Coffee House
06.2024 - Current

Clerk

Aspire Health Partners
04.2024 - Current

PCT

Aspire Heath
02.2024 - Current

Customer Service Representative

GUESS Factory
10.2023 - 01.2024

Lifeguard

Loews Hotels
07.2021 - 09.2023

Nanny

Childcare
05.2021 - Current

Customer Service Representative

Cereza Coffee House
10.2019 - 02.2020

Front Desk Receptionist

La Esperanza
01.2018 - 03.2020

Associate Of Science - Sugucal Tech

South College

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Gabriela Archilla