Gabriela Arias
Durham,NC
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency. Additional beneficial knowledge in event and deadline management through sorority experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Brixx Wood Fired Pizza
Greensboro, NC
04.2024 - 11.2024
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided information on menu items by addressing questions.
- Provided excellent customer service to ensure satisfaction.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Retail Worker
Bath and Body Work
Durham, NC
11.2021 - 04.2023
- Tracked inventory of front-of-house and back-of-house supplies and placed orders when needed.
- Worked with managers to report and resolve customer issues or concerns.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Managed cash registers and executed transactions including sales, returns, and exchanges.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Crew Member
Dairy Queen Store
Durham, NC
06.2020 - 08.2021
- Processed telephone orders, reviewing and verifying information for accuracy.
- Managed time effectively during peak hours to minimize customer wait times.
- Followed proper sanitation guidelines when handling food products.
- Memorized menu items, identifying allergens to streamline service to customers.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Operated cash register and handled financial transactions with accuracy.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
Restaurant Hostess
Wild Wing Cafe
Raleigh, NC
08.2019 - 12.2020
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered telephone to provide dining information and take reservations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Kept the host stand, outdoor patio, and adjacent spaces clean and organized.
Education
Bachelor of Science - Communication Studies
University of North Carolina At Greensboro
Greensboro, NC05-2025
Skills
- Multitasking and organization
- Positive and professional
- Order accuracy
- Table bussing
- Strong work ethic
- Transportation and logistics coordination
- Deadline management
- Event marketing
- Networking strategies
- Communications strategies
- Social media platforms
Affiliations
- Soccer player since 2010
- Artistic and creative abilities
- Outdoors individual: hiking, sightseeing, traveling
Certification
- ABC Delivery Certificate
Languages
Spanish
Native/ Bilingual
Timeline
Server
Brixx Wood Fired Pizza
04.2024 - 11.2024
Retail Worker
Bath and Body Work
11.2021 - 04.2023
Crew Member
Dairy Queen Store
06.2020 - 08.2021
Restaurant Hostess
Wild Wing Cafe
08.2019 - 12.2020
- ABC Delivery Certificate
Bachelor of Science - Communication Studies
University of North Carolina At Greensboro
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